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Assistant Guest Services Manager

Company: Pebble Beach
Location: San Francisco
Posted on: November 26, 2022

Job Description:

Company Background:For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.Job Summary:The Assistant Guest Services Manager will assist in overseeing the daily operations of the front of the house and facilitate guest and visitor enjoyment of the Inn at Spanish Bay.Essential Duties & Responsibilities:

  • Ensure that staff members are aware of the daily business activity, including VIP and group schedules, and any other special arrangements.
  • Coordinate all group activity as it relates to functions of Guests Services Department.
  • Oversee parking, and storage of guest luggage and golf bags
  • Ensure deliveries are made to guests in a timely manner.
  • Assist guest with check-in and check-out as requested.
  • Answer guest questions, handle special requests and resolve guest complaints/problems.
  • Stage all elements of group arrival procedures.
  • Supervise and counsel Team Leaders with the Porter/Valet, Doorman, and Concierge.
  • Coordinate group arrivals and departures with the Front Desk Manager.
  • Conduct and attend department meetings.
  • Schedule employees and approve overtime, consistent with budget and hotel activity.
  • Initiate and participate in employee training skills.
  • Train, develop, motivate and coach Team Leaders, staff to meet and exceed established service standards.
  • Approve and conduct personnel performance reviews and evaluations of staff as needed.
  • Develop and coordinate measurable projects to increase productivity and guest satisfaction.
  • Assist and recommend hiring/termination of staff.
  • Maintain necessary inter-office administrative communication.
  • Order and maintain required equipment and supplies.
  • Complete payroll and time card responsibilities.
  • Maintain and enforce all quality standards and departmental and company philosophies.
  • Serve as a role model of company and department towards resort staff, guests and visitors.
  • Preserve and protect the confidentiality of appropriate personnel and company information.
  • Relieve managers and assistant of other departments within the resort.
  • Comply with all Pebble Beach Company safety and health policies and procedures.
  • Understands, models, and integrates Pebble Beach Company culture (mission, values, and standards).
  • Comply with the Pebble Beach safety and health policies and procedures
  • Other duties as assigned by the Director of Rooms.
  • Assist other departments as needed.Required Skills:
    • 1 or more years' experience in a supervisory role.
    • 1 or more years' experience in a resort setting.
    • College degree or equivalent.
    • Have and maintain valid California driver's license with 2 points or less.
    • Excellent customer service skills.
    • Experience using Microsoft Office.Desired Skills:
      • Experience using Property Management System (Spring Miller System).
      • EZ Go Carts, Bell Carts.Why work for us:
        • Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
        • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
        • Golf on the greatest courses. Even if you don't golf, you'll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
        • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
        • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees may be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employee's first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Pebble Beach, San Francisco , Assistant Guest Services Manager, Hospitality & Tourism , San Francisco, California

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