Bilingual Intake Specialist-Substance Use Disorder Residential

Company: Encompass Community Services
Location: Watsonville
Posted on: April 1, 2026

Job Description:

Description Summary: This full time position is responsible for performing clinical assessments to determine the appropriate level of care for individuals seeking treatment for substance use disorder and other co-existing conditions. This position will manage access into SUD services; use the Electronic Health Record / Avatar and ARMS. This position requires working with a team of managers and counselors to implement, maintain and evaluate relevant, applicable and evidence-based approaches, and provide consistent support for participants’ successful entry into treatment services. Specific Duties and Responsibilities: This position will support the Encompass Substance Use Disorder facilities in Santa Cruz and Watsonville Providing screening, assessment, and intake using ASAM ALOC Oversee referral flow and all access processes into SUD services Respond to and document program and participant issues in a clear and timely manner Perform administrative and clerical duties necessary to the position Provide health and Medi-Cal outreach, information, referral, eligibility, access assistance, planning and indirect coordination activities. Perform outreach activities related to intake services for Encompass SUD programs as needed Provide support and redirection to participants as needed Provide transportation to intake appointment and other necessary coordinated services Screen and assess individuals that are currently incarcerated Qualifications: Experience working with co-existing conditions (SUD and Mental Health) Experience performing assessments, writing clinical summaries and treatment plans Demonstrated skills and understanding of effective treatment of addiction and recovery Bilingual (English/Spanish) required In depth understanding of the ASAM assessment and corresponding Level of Care Commitment to the goal of empowerment of low-income, incarcerated persons from diverse backgrounds Background and understanding of trauma informed care preferred Background and understanding of Motivational Interviewing preferred Computer literate in the following software preferred (training available): Microsoft Word, Outlook, Avatar, ARMS, Excel Demonstrated ability to organize and prioritize activities Demonstrated problem-solving, conflict resolution and crisis intervention skills Demonstrated ability to use good judgment and decision-making Ability to work both independently and collaboratively Organizational ability to keep accurate records Demonstrated ability to maintain clear professional and personal boundaries Wages & Benefits: We prioritize the well-being of our team as much as the community we serve. Our comprehensive health benefits reflect this commitment. We offer full-time employees medical and dental insurance plan that ensures peace of mind for themselves and their families. We go beyond traditional care by also offering our employees acupuncture and chiropractic, embracing a holistic approach to health that aligns with our values of care and compassion. Our team’s future matters just as much as the present. That’s why we offer a 403(b) retirement plan, providing a foundation for a secure retirement. We also recognize the need for work-life balance, so Encompass offers a competitive package of 17 vacation days, 12 sick days, and 14 additional paid holidays. These benefits are thoughtfully pro-rated for part-time positions, affirming our commitment to fairness and flexibility. About Us: At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 50 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.

Keywords: Encompass Community Services, San Francisco , Bilingual Intake Specialist-Substance Use Disorder Residential, Healthcare , Watsonville, California