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Vice President (VP) of Delivery and Customer Operations

Company: Afresh
Location: San Francisco
Posted on: August 7, 2022

Job Description:

Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 6.9 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software - we hope you'll join us! About the role
Afresh is looking for aVice President (VP) of Delivery and Customer Operations who is able to deliver consistent, high-quality work while focusing on the strategic, long-term development of our Operations function. You will run all Operations for Afresh, allowing us to deliver uncommonly impactful software product to grocers in the US and beyond, as well as ensuring outstanding ongoing support. To do this you'll be partnering with functions from across the company - Product, Engineering, Sales, and Customer Success - to massively reduce food waste and make fresh food more accessible at our grocery partners!

  • Own Operations at Afresh - leading the Implementation and Customer Support functions
  • Implement and support our product and delight our customers while doing so
  • Grow and retain our existing Operations team
  • Develop and execute a strategic plan for the long-term success of the Operations functions Skills and experience
    The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.
    • 10+ years of experience implementing and supporting sophisticated software products in the real world
    • Direct P&L ownership at a fast growing startup
    • Experience growing a function efficiently
    • Ability to prioritize projects effectively
    • Strong communication skills with people of all levels - from store level employees at our partners to grocery executives to Afresh leadership
    • Alignment with our values of humility, candor, kindness, and proactivity About Afresh
      Founded in 2017, Afresh is working on the #1 solution to curb climate change: reducing food waste. By combining human insight and transformative technology, we're helping grocers provide fresher food to customers at more affordable prices.
      Afresh sits at an incredible intersection of positive social impact, rocket ship financial growth, and cutting-edge technology. Our best-in-class AI research has been published in top journals including ICML, and we've raised over $30 million in funding from investors including Eric Schmidt's Innovation Endeavors and James McCann (former CEO Tesco, Ahold, Carrefour). In 2021, we received an Honorable Mention for Fast Company's World Changing Ideas in Food.
      Fresh is the past, present, and future of our food system - the waste we create today will impact our planet for years to come. Join us as we continue to build a vibrant, diverse, and inclusive team that embodies our company's values of proactivity, kindness, candor, and humility.
      Afresh provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law. A qualified candidate must reside in or be willing to relocate to one of these states to be considered: AR, CA, CO, FL, GA, IL, KY, MA, MI, MS, MO, NV, NJ, NY, NC, OR, PA, TX, WA, WI

Keywords: Afresh, San Francisco , Vice President (VP) of Delivery and Customer Operations, Executive , San Francisco, California

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