VP, Customer Experience Research Director
Company: Forrester Research
Location: San Francisco
Posted on: April 9, 2021
Careers · Forrester - VP, CX Research Director in Cambridge,
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Welcome page Returning Candidate? Log back in! VP, Customer
Experience Research Director Job Locations US-MA-Cambridge -
US-CA-San Francisco - US-NY-New York Category Research Overview Our
job is to be bold at work. It starts with an insatiable curiosity
about clients, colleagues, and the future. At Forrester, we believe
curiosity powers progress.---Forresterites---bring a diversity of
opinions and the courage of their convictions to collaborate on the
ideas and initiatives that change the course of business. As a
trusted advisor to the most influential companies in the world, we
live at the nexus of what's next. About This Role: Forrester is
seeking a Vice President, Research Director to lead a research team
for our customer experience practice. This individual will be
responsible for defining a compelling and actionable research
agenda that includes vision, strategy, and execution to address the
needs of CX leaders, with a particular focus on UX and design
professionals. This research agenda must provide a holistic set of
answers to the questions that are most important to CX and design
leaders. The VP, RD will also ensure the quality of the research
produced by the CX research team. Our ideal candidate is someone
who has experience in leading UX and/or design teams and research
teams and the ability to lead a team of seven or more and
effectively coach both seasoned and new analysts and researchers.
This person must be passionate and intuitive about helping
individuals achieve their full potential as strategic thinkers,
writers, and influencers for the world's biggest brands.
- Engage as a thought leader and partner with the analyst team to
elevate, refine, and expand the research agenda.
- Edit syndicated research reports and ensure the quality of our
intellectual property (IP).
- Serve as a leader, mentor, and coach to the research team in
support of their professional development goals and help establish
their impact on our clients and throughout the industry.
- Partner with account teams to identify and pursue business
- Provide input and support to the team of other Forrester
professionals who serve CX leaders.
- Meet the team performance goals for smooth and adaptive content
production, advisory, consulting, and client support.
- Participate and speak at Forrester-sponsored and other events
to drive awareness of the CX practice and represent our thought
- At least 10 years of experience as a consultant, practitioner,
or analyst in customer experience or design.
- At least five years of experience in managing high-performing
- Demonstrated experience in presenting to and influencing
C-level clients and senior management.
- A creative view of markets, technologies, and the social and
cultural dynamics that are influencing the future of design.
- Exceptional knowledge of CX leader issues and challenges.
- Superior analytical, writing, editing, and presentation
- The ability to travel 25% of the time or more. Explore
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Glassdoor FLSA Status: Exempt Forrester Research, Inc. is an Equal
Opportunity/Affirmative Action Employer that is committed to equal
employment opportunity for all qualified individuals without regard
to race, color, religion, national origin, ancestry, sex, age,
disability, sexual orientation, gender identity and expression,
marital status, genetic information, military service, veteran
status, or any other status protected by applicable law.
Minorities, Women, Individuals with Disabilities, and Veterans are
especially encouraged to apply. Options Apply for this job online
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