Lender Partnerships Manager
Company: Scratch Services, LLC
Location: San Francisco
Posted on: March 19, 2023
Job Description:
Scratch is a new kind of loan servicer and we're changing the
way borrowers experience debt. We've brought world-class product
and technical thinking to a multi-billion dollar industry that
hasn't seen an attempt at a tech solution in well over two decades.
We're looking for smart, intellectually curious people to be a part
of our Scratch journey. - The Lender Growth and Success team is
responsible for Scratch's customer relationships. The team works
collaboratively across Borrower Guidance, Product Operations,
Product, Legal & Compliance, and Marketing to ensure a smooth and
efficient customer experience. Each team member is accountable for
developing key program goals, creating growth initiatives, finding
new opportunities, and being thought partners/trusted advisors to
our customers. The Lender Success team is instrumental in surfacing
product and operational customer insights throughout the
organization in order to help guide the company's strategy and
product development with the customer's voice top of mind. - Who We
Are: 80% of Americans have debt: student loans, mortgages, and car
payments are a few common types. Once a borrower gets a loan (from
either a big bank or a small online lender), the borrower typically
works with a third party company, or a "loan servicer," to repay
that debt. This relationship can last a long time - whether a
decade in the case of many student loans or up to 30 years in the
case of a mortgage - and can play a major role in peoples' lives.
Scratch is a new kind of loan servicer; we're changing the way
borrowers experience debt. We've brought world-class product and
technical thinking to a multi-billion dollar industry that hasn't
seen significant innovation in well over two decades. What does
that mean? It means we make repaying loans as easy as possible for
borrowers. What You'll Do: The Partnerships team plays a critical
role in enabling Scratch to drive impact. Especially as lenders get
increasingly creative in the lending products they offer, Scratch's
technology (which can service complex products) makes us uniquely
positioned to help lenders give their borrowers the best experience
possible. - We're looking for a Partnerships Manager who is
comfortable talking to lenders across asset classes and sizes to
understand their business needs and to position Scratch as the
right servicing solution for their business. In addition to
managing new opportunities, this person will continue to manage
day-to-day relationships with lenders and asset managers in their
book of business. The ideal candidate will have a passion for
growing and maintaining revenue. This person is detail-oriented,
and needs to be comfortable working cross-functionally in a dynamic
environment. In particular, the Partnerships Manager will:
- Drive new business by developing new partnership opportunities
for Scratch with lending partners, managing the sales process from
warm lead through deal closing
- Manage a portfolio of enterprise client accounts to foster
strategic, long-term business relationships
- Oversee cross-functional day-to-day operations to support
enterprise clients
- Ensure and enable high-end service delivery and proactively
manage partnership strategy
- Engage potential lending partners about their goals and
challenges, to ensure the partnership is structured for client
success
- Measure and report on lender success to the broader Scratch
team
- Contribute significantly to Scratch's growth as we scale our
core servicing businessWhat We're Looking For:
- You've been a top performer for 2-3 years in investing,
consulting, investment banking, or any other outward-facing and
analytical role at a fast-growing company (knowledge of banking,
lending, or finance industries is a plus)
- You feel comfortable building relationships with new enterprise
partners, understanding the unique problems their businesses are
facing, and working strategically to deliver solutions in a timely
manner
- You have well-structured communication abilities, and you think
critically and creatively -
- You are highly analytical and can easily communicate the
results of your analysis with multiple stakeholder groups (internal
and external)
- You have excellent follow-through and attention to detail;
nothing is getting dropped on your watch
- You are excited to work closely with multiple teams internally
including design, product/engineering, operations and legal
- You are open to embracing challenges and working hard to
achieve goals
- You are eager to work in a start-up that is fast-paced, and are
willing and excited to step up to greater responsibilityWhat We
Offer:
- Health Care: We cover 99% of your healthcare premiums and 70%
of your dependents premiums and offer competitive medical, dental,
and vision insurance plans.
- Retirement: We provide a company-sponsored 401k program! -
- Learning & Development: We offer a $1,500 per year stipend for
your personal career development!
- Wellness Benefit: We're proud to provide employees a $100/month
pre tax credit towards any gym or fitness program.
- Catered Lunches: We have high-quality catered lunches every day
and well-stocked kitchens.
- Generous PTO, sick leave, and parental leave
- Cell Phone Reimbursement: We reimburse you $50 per month
towards your cell phone bill.
- Additional Benefits: We offer each employee to enroll in tax
free benefits such as commuter benefits and an FSA account. - About
Scratch Scratch's mission is to build a repayment platform to
change the way consumers experience debt. Most of us take on debt
to help us get ahead, or in many cases, to not fall behind. But for
most of us-despite its necessity-once we have debt, it doesn't play
a healthy role in our lives. It can be hard to understand,
difficult to manage, and unaccommodating to changes in our lives. -
This is why we started Scratch. We wanted to reinvent the loan
servicing industry, well-from scratch. We wanted to create a world
where debt plays a healthier and less taxing role in more people's
lives. By bringing world-class product and technical thinking to a
multi-trillion industry that hasn't seen innovation in well over
two decades, Scratch's platform empowers borrowers to have greater
control, visibility and flexibility over their financial health,
removing the traditional loan servicer from the equation altogether
and bringing borrowers closer to their lenders. Our team is rapidly
growing and comes from diverse backgrounds including Google,
Dropbox, Amazon, Pinterest, Facebook and Affirm. Our office is
based in San Francisco. With a growing community of lenders and
borrowers, we think it's time the world knows there's a better way
to pay back their loans. We'd love for you to join in our mission
and help play a role in changing the way we experience debt for the
better! About Scratch Scratch's mission is to build a repayment
platform to change the way consumers experience their debt. We
believe that debt is one of those inevitable things that everyone
has to deal with, yet few people are actually able to fully
understand and wrangle with it in an effective manner. By bringing
world-class product and technical thinking to a multi-billion
dollar industry that hasn't seen innovation in well over two
decades, Scratch enables people to understand their debt, whether
it be a personal loan, school loan, or mortgage. We have built a
small, but really amazing team consisting of folks who have built
some very well-known products at Google, Dropbox, Amazon,
Pinterest, Facebook, Affirm, and more. Our office is based in San
Francisco. Benefits we Provide: Health insurance: We cover 99% of
your healthcare premiums and 70% of your dependent's premiums and
offer competitive medical, dental, and vision insurance plans.
Learning and development stipend: We offer a $1,500 per year
stipend for your personal career development! Wellness benefit:
We're proud to provide employees a $100/month pre-tax credit
towards any gym or fitness program. Catered lunches and snacks: We
have high-quality catered lunches every day and well-stocked
kitchens. Cell phone reimbursement: We reimburse you $50 per month
towards your cell phone bill. Generous PTO (including your
birthday!), sick leave, and parental leave 401k program: We offer a
401k program! - Additional benefits: We offer each employee the
opportunity to enroll in pre-tax benefits, such as commuter
benefits and an FSA account.
Keywords: Scratch Services, LLC, San Francisco , Lender Partnerships Manager, Accounting, Auditing , San Francisco, California
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