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Production Operations Engineer

Company: Wix.com, Inc.
Location: San Francisco, California
Posted on: May 31, 2019

Job Description:

Support Production Operations Team in maintaining integrity of systems and applications that are deployed and
facing live users. Support team maintaining a high uptime SLA by monitoring critical systems, analyzing trends in
user actions and behavior, and communicating messages and related status to appropriate teams. Monitor and
Analyze performance metrics, application health scores, and server response times to ensure that production
systems are operating within an acceptable envelope. Investigate anomalies and system alerts to determine if
there is an impact on users and/or systems. Evaluate BI and user trend data to see reach and effect on users
during incidents. Communicate critical bugs, downtime, planned outages to all pertinent parties in R&D, support,
and legal. Train and update product teams and support agents on correct protocol for handling critical production
issues. Responsible for manual debugging and incident management.

Education and Experience Requirements:

Associate degree in Technical, Mathematical, or Scientific field plus two (2) years of experience in ticket analysis and
reporting on production systems.

Skill Sets Required

Experience must include two (2) years of experience monitoring and interfacing with web applications and related
systems. Two (2) years of experience in reporting, tracking, and analyzing bugs in production systems. One (1) year
experience in SQL or similar language to generate reports, graphs, and data from BI and associated metrics.

Interested applicants should send their resum├ęs to Idit Carmon at iditc@wix.com with reference to job description.

Keywords: Wix.com, Inc., San Francisco , Production Operations Engineer, Web / Graphic Design , San Francisco, California, California

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Production Operations Engineer
Description: Support Production Operations Team in maintaining integrity of systems and applications that are deployed and facing live users. Support team maintaining a high uptime SLA by monitoring critical systems, (more...)
Company: Wix.com, Inc.
Location: San Francisco, California
Posted on: 05/31/2019

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