Production Operations Engineer

Company: Wix.com
Location: San Francisco, California
Posted on: December 20, 2019

Job Description:

Support Production Operations Team in maintaining integrity of systems and applications that are deployed and
facing live users. Support team maintaining a high uptime SLA by monitoring critical systems, analyzing trends in user
actions and behavior, and communicating messages and related status to appropriate teams. Monitor and Analyze
performance metrics, application health scores, and server response times to ensure that production systems are
operating within an acceptable envelope. Investigate anomalies and system alerts to determine if there is an impact
on users and/or systems. Evaluate BI and user trend data to see reach and effect on users during incidents.
Communicate critical bugs, downtime, planned outages to all pertinent parties in R&D, support, and legal. Train and
update product teams and support agents on correct protocol for handling critical production issues. Responsible for
manual debugging and incident management.

Education and Experience Requirements:

Associate's degree in Technical, Mathematical, or Scientific Field plus two (2) years of experience in ticket analysis
and reporting on production systems.

Skills Set Required:

Experience must include two (2) years of experience monitoring and interfacing with web applications and related
systems. Two (2) years of experience in reporting, tracking, and analyzing bugs in production systems. One (1) year
experience in utilizing real-time monitoring software to observe trends and anomalies in application metrics. One (1)
year experience in SQL or similar language to generate reports, graphs, and data from BI and associated metrics.

Interested applicants should send their resume to Florencia Ballester at florencia@wix.com with reference to job title.

Keywords: Wix.com, San Francisco , Production Operations Engineer, Web / Graphic Design , San Francisco, California, California