Production Operations Engineer
Location: San Francisco, California
Posted on: December 20, 2019
Support Production Operations Team in maintaining integrity of
systems and applications that are deployed and
facing live users. Support team maintaining a high uptime SLA by
monitoring critical systems, analyzing trends in user
actions and behavior, and communicating messages and related status
to appropriate teams. Monitor and Analyze
performance metrics, application health scores, and server response
times to ensure that production systems are
operating within an acceptable envelope. Investigate anomalies and
system alerts to determine if there is an impact
on users and/or systems. Evaluate BI and user trend data to see
reach and effect on users during incidents.
Communicate critical bugs, downtime, planned outages to all
pertinent parties in R&D, support, and legal. Train and
update product teams and support agents on correct protocol for
handling critical production issues. Responsible for
manual debugging and incident management.
Education and Experience Requirements:
Associate's degree in Technical, Mathematical, or Scientific Field
plus two (2) years of experience in ticket analysis
and reporting on production systems.
Skills Set Required:
Experience must include two (2) years of experience monitoring and
interfacing with web applications and related
systems. Two (2) years of experience in reporting, tracking, and
analyzing bugs in production systems. One (1) year
experience in utilizing real-time monitoring software to observe
trends and anomalies in application metrics. One (1)
year experience in SQL or similar language to generate reports,
graphs, and data from BI and associated metrics.
Interested applicants should send their resume to Florencia
Ballester at email@example.com with reference to job title.
Keywords: Wix.com, San Francisco , Production Operations Engineer, Web / Graphic Design , San Francisco, California, California
Didn't find what you're looking for? Search again!