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Loop Sales Associate/ Brand Ambassador

Company: Loop
Location: Emeryville
Posted on: May 17, 2018

Job Description:

Statement of the Job
Are you looking for a career opportunity that allows you the freedom to work around your school schedule, child care, family's work schedules, and other life events? Are you tired of the routine day of shuffling paperwork and feeling like the day goes on forever? Are you ready for a career opportunity that is more of a daily adventure where you're appreciated for your hard work? If the above sounds like the career of a life time and you aren't afraid to put in a little elbow grease and show pride in your work, than you have just found your dream career. We are looking for hard -working, dedicated, customer focused individuals who enjoy interacting with customers and helping make a difference in the world. Our employees are proud to be part of the "Loop" brand and are looking for individuals who want to carry that pride along with us. We offer both full-time and part-time careers on all 3 shifts (1st, 2nd, or 3rd) allowing employees to select the opportunity that works with their life style. Our company gives employees the opportunity to continuing growing their skills while growing their career within the organization. Our sales associates/ Brand Ambassadors are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring that the shift contributes to the increased profitability and growth of the store and ensuring our customer's needs are met every step of the way. We empower our employees/ team members to step outside the box to ensure we offer the best in class service to all of our customers each and every day.
Below is a general outline of some of the roles/ responsibilities our Sales Associates (this list is not all inclusive):
Customer Service:
Manage making our customers proud of coming to the Loop at any time by offering the best in class customer service to everyone that walks on our property. This may include some of the following: greet customers with a smile, be friendly, and offer prompt service, greet gasoline customer on intercom, practice suggestive selling/ offer other products customer may need for complete satisfaction, thank every customer and appreciate each customer for their loyalty, adhere to all city, county, state and federal alcohol and tobacco regulations.
Customer Transaction:
Ensure all customer transactions are managed and effectively handles within the company's policies and procedures as well as within all regulatory requirements including: efficiently operate cash register making sure to ring all sales and managing cash and credit cards in accordance with company policies and practice, operate lottery/lotto terminal in compliance with all regulations, operate gasoline intercom and console, if there is a car wash at the location, must operate the car wash terminal, customer service on any car wash matters, operate shift within all company guidelines.
Keep store neat, stocked, and organized including: sweep and mop floors, clean shelving and racks, clean and sanitize restrooms, clean and sanitize all fast food and drink equipment, clean and organize cooler, clean all windows, doors, and cooler doors, clean gasoline islands and pumps, empty trash inside the store and on the lot, check equipment and temperatures, assist the manager in seeing that the store maintains a 95% or better on image inspections, clean the car wash areas, perform other tasks assigned by the store manager. It's all about the customers first impression.
Stocking and Pricing
Ensure all merchandise is kept well stocked and clearly priced with accurate pricing at all times which may also include: stock items on shelf and racks, change syrup box for fountain drinks, keep fast food area stocked with coffee, and hot chocolate, price all items making sure to change any signs if there have been any price changes, rotate all stock and pull out-of-date stock off the shelf and store in the backroom for supplier credit, stay familiar with the products and prices in the store. Must be able to work in cooler restocking merchandise, outside cleaning up the company property, and other various climates.
Oversee assigned shift security for station including but not limited to: complete the shift check-in procedures before starting the shift and complete check-out procedures at the end of the shift, be alert to shoplifting prevention procedures, practice good cash control at all times, follow company policy with regard to excessive cash in registers, change box, and safe security, as directed by the store manager, follow correct vendor checkin procedure as defined in the operations manual and as directed by the store manager. Make sure you check every item delivered by the vendor and match with the invoice, protect company assets at all times, follow robbery deterrence guidelines at all times (See Security Chapter)
General Requirements that must be met in order before being considered qualified for opportunity:

  • Must be able to work a flexible schedule as needed. Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store's operations.
  • Prepare a shift report at the end of the shift as per company guidelines.
  • The following constitute "essential functions" of the job.
  • Read, understand, and write the English language at the eighth-grade level.
  • Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.
  • Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).
  • Can lift up to 50 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques and ability to climb ladders as needed.
  • Ability to remain calm and respond according to policies and procedures in any form of emergencies.
  • Tolerate exposure to gasoline fumes and cleaning products;
  • Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the station
    The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary for the position described. Management reserves the right to revise or change this position description at any time.
    **Please note that we accept applications for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the high volume of applications we receive, only those candidates selected for interviews will be contacted.

    Keywords: Loop, San Francisco, Loop Sales Associate/ Brand Ambassador, Sales, Emeryville, California

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