Customer Experience Agent - Part time - SFO
Company: British Airways
Location: San Francisco
Posted on: May 27, 2023
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Job Description:
Find out how you can become part of our exemplary customer
service team. A team focused on delivering the very best of
hospitality, creating memorable journeys for customers, as the face
of British Airways.
The work of an Associate Customer Experience Agent shall consist of
all necessary actions to deliver for the customer at the first
point of contact. It includes the following:
Customer Service - Where required, handling inbound, outbound, and
transit customers on and off the station, basic ticketing, escort
duties, documentation, handling and labeling of baggage and
checking in customers, interline transfers, clearing inbound and
outbound ships papers, hotel duties, operation of the loading
bridges, driving of Company vehicles assigned to Customer Services
is required for anyone holding a valid driver's license. Passing
catering orders via fax or telephone, finalizing ships papers and
performing necessary post departure work.
Lounge Reception - British Airways lounges with its own Associate
Customer Experience Agents for reception purposes in order to
support our British Airways customers.
Operations Support - will be provided to our flying community as
required by the operation on the day to ensure timely operational
performance and delivery for customers.
Baggage Tracing - Where required, receiving information about
customers mishandled registered baggage and lost personal effects,
undertaking all documentation and all other work necessary to find,
recover and restore these articles. Arranging with contractors for
delivery of baggage to customers. Receipt, (not offloading the
truck), storage and inventory control of replacement luggage. As a
customer service procedure, the servicing of telephone inquiries
from customers regarding mishandled baggage
Concorde Team - Providing special handling and assistance to
British Airways' first class, Concorde, Premier and other priority
customers as defined by the Company, repeat business by these
customers is ensured when optimum quality customer service is
afforded them. Such service includes the recognition of important
customers, guidance through ticketing and check-in procedures,
assistance with baggage claim, immigration and customs formalities,
and liaising with skycaps, drivers or other parties involved with
the customer's travel arrangements.
Concorde Team will often include coordination with relevant
departments, government and diplomatic authorities, and in some
cases with security personnel in order to protect the privacy and
discretion of customers to whom these might be of some concern.
Staff assigned to these functions may be required to wear
appropriate non-uniform business attire.
Where the Company determines that there is a requirement for
Concorde Team function to be performed, an Agent will be assigned
to Concorde Team duties in addition to his normal Agent duties.
Associate Customer Experience Agents will be called upon to perform
any of these functions on shift for which they have been trained
and qualified and may be moved between functions where the workload
demands.
About British Airways
It's an exciting time to be at British Airways. We're growing our
global route network, investing in our fleet and transforming the
experience we offer customers. We're people who care - about safety
and style, comfort and calm. As an Associate Customer Experience
Agent, you'll feel proud to play a part in our future as we go
further to be the airline of choice.
We are a 24-hour business, operating 365 days of the year, all
around the world. It's a dynamic, fast-paced environment that will
bring out the best in you - if you're ready to embrace
responsibility and step up to any challenge. In the Customer
Experience Agent role, your warmth, positivity, commitment and
adaptability can truly make you a trusted ambassador of the
brand.
Embracing Diversity
Doing things the British Airways way takes a certain state of mind.
It's not about where you're from. It's about how you're made. We're
privileged to serve customers from countless nationalities,
backgrounds and cultures. We're proud to employ a team who reflect
that diversity in all its forms.
Great Place to Work!
Proud to have been named the Best Airline Staff in Europe at the
Skytrax 2019 World Airline Awards, especially as it's based on the
votes of customers. Praised for their friendliness, efficiency and
consistently excellent service.
Named Airline of the Year at the prestigious CAPA (Centre for
Aviation) Global Aviation Awards for Excellence.
Benefits and Rewards
Rewards go far beyond a competitive salary. You can look forward to
a Total Reward Package featuring an attractive pension and
discounted shopping. And yes, there are some rather good travel
benefits.
Discounts: You can enjoy special discounts and savings at
bookstores, gift shops, travel outfitters and if you're in the mood
for a manicure, facial, or massage, at SFO, you'll enjoy airport
services that go far beyond the ordinary.
Car Parking: SFO offers free parking (subject to space) for
colleagues while at work.
Restaurants: Whether you're hurrying for a quick snack or have time
for a leisurely meal, you'll enjoy delicious choices at SFO. Nearly
all airport eateries are branches of local restaurants.
Keywords: British Airways, San Francisco , Customer Experience Agent - Part time - SFO, Sales , San Francisco, California
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