Leisure Reservations Sales Coordinator
Company: Cavallo Point - The Lodge At The Golden Gate
Location: Sausalito
Posted on: March 20, 2023
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Job Description:
We are looking for a Leisure Reservations Sales Coordinator to
be responsible for taking reservations and accurately inputting the
information into the hotel's reservations system. It requires
coordinating all leisure reservation requests. This position will
accurately monitor the Lodge's room inventory in reference to
leisure blocks. The position will answer inquiries regarding room
rates, special packages, promotions and amenities. This position
must consistently maintain knowledge of the hotel facilities and
general travel information to assist guests with questions. This
position will handle all guest requests in a professional manner.
This position is based at the property, not remote.
ESSENTIAL JOB FUNCTIONS:
- To be proficient with all features of the Lodge's property
management system as this position requires a thorough
understanding of both the reservations features and accounting
billing features.
- Daily email and phone communication with sales managers to update
leisure blocks and reservations, including VIP information, billing
to the master account instructions, special room request blocking,
etc.
- Monitor timeliness of rooming lists and cut off dates based on
contracts.
- Communicate with other reservation staff regarding updated
information on leisure reservations to keep everyone in the office
informed on leisure's special needs.
- Handle incoming reservations calls for all individual travelers'
requests and complete the daily checklists tasks.
- Provides weekly reporting regarding leisure pick up and cut offs
etc.
- Provide helpful and cooperative communication between sales,
catering, front office and accounting on a regular basis and all
departments as needed.
- Assist Reservations manager with special projects as
assigned.
- Attends interdepartmental meetings when requested.
- Sincere and warm interaction with all guests including consistent
eye contact with a smile.
- Follow and deliver 5 Star services' standards, delighting guests
by anticipating their needs.
- Other duties as assigned.
Keywords: Cavallo Point - The Lodge At The Golden Gate, San Francisco , Leisure Reservations Sales Coordinator, Sales , Sausalito, California
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