Front Desk Agent
Company: Courtyard by Marriott San Francisco Downtown
Location: San Francisco
Posted on: June 26, 2022
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Job Description:
Full Job Description Front Desk Agents are responsible for
greeting and registering the guest providing outstanding guest
service during their stay and settling the guest's account upon
completion of their stay. Primary responsibilities include:
registering guests making and modifying reservations hotel operator
and concierge duties. Providing attentive courteous and efficient
service to all guests prior to arrival and throughout their stay
while maximizing room revenue and occupancy. Experience in a hotel
or a related field preferred. Possess a positive and upbeat
personality with a desire to deliver outstanding customer service
to our guests. Demonstrate the ability to multi-task be
detail-oriented and be able to problem solve in order to
effectively deal with internal and external customers. Must be able
to convey information and ideas clearly. Must be able to evaluate
and select among alternative courses of action quickly and
accurately. Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including
anticipating preventing identifying and solving problems as
necessary. Must be effective at listening to understanding and
clarifying the issues raised by co-workers and guests. Must be able
to work with and understand financial information and data and
basic arithmetic functions. Ability to perform numerical operations
using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or
short correspondence and memos Must be willing and have the ability
to work a varied schedule that may include evenings nights weekends
and holidays RESPONSIBILITIES: Approach all encounters with guests
and associates in a friendly service oriented manner. Maintain high
standards of personal appearance and grooming which include wearing
the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel. Comply at all times with
Aimbridge Hospitality policies standards and regulations to
encourage safe and efficient hotel operations. Greet and welcome
all guests approaching the Front Desk in accordance with Courtyard
standards; maintain a friendly and warm demeanor at all times.
Handle requests for information mail and messages in an efficient
and courteous manner. Answer guest inquires about hotel service
facilities and hours of operation. Answer inquiries from guests
regarding restaurants transportation entertainment etc. Establish
and maintain good communications and team work with fellow
associates and other departments within the hotel. Be aware of all
rates packages and special promotions; Be familiar with all in
house groups; Be aware of closed out and restricted dates. Obtain
all necessary information when taking room reservations and follow
rate quoting scenario. Have knowledge of and assist in emergency
procedures as required. Handle check-ins and check-outs in a
friendly efficient and courteous manner. Fully comprehend and be
able to operate all relevant aspects of the Front Desk computer
system. As needed deliver guest items such as luggage newspapers
messages packages amenities or other items requested by guests or
team members Maintain an up to date working knowledge of all
property amenities as well as any special events local area
attractions and things to do around the hotel. Perform other duties
as assigned which may include but is not limited to the following:
helping coworkers in other areas of the hotel maintaining a clean
and organized work area and overall cleanliness and safety
throughout the hotel. Job Type: Full-time Pay: From $22.00 per hour
Benefits: Dental insurance Employee discount Health insurance Paid
time off Vision insurance Schedule: 8 hour shift Weekend
availability Experience: ...
Keywords: Courtyard by Marriott San Francisco Downtown, San Francisco , Front Desk Agent, Sales , San Francisco, California
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