Front Desk Agent
Company: Marriott International
Location: San Francisco
Posted on: June 26, 2022
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Job Description:
Posting Date May 11, 2022
Job Number 22077724
Job Category Rooms & Guest Services Operations
Location Palace Hotel a Luxury Collection Hotel San Francisco, 2
New Montgomery Street, San Francisco, California, United States
Brand The Luxury Collection
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
The Luxury Collection is a glittering ensemble of locally authentic
hotels and resorts from around the world. Our hotel teams curate
the worlds most enriching and desirable destination experiences.
Our mission is to guide our guests, these seasoned travelers on
transformative journeys that touch their spirits, enrich their
lives and create lasting memories. If you are someone with an
appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you
to join us on our journey and explore a career with The Luxury
Collection.
JOB SUMMARY - Answer, record, and process all guest requests,
questions, or concerns via telephone, email, chat, and mobile
communication devices. Operate telephone switchboard, process guest
requests for wake-up calls, and connecting and directing calls to
the appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu
selection and record transactions in point-of-sale system. Assist
guests with accessing internet and guestroom entertainment. -
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. - - - Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, San Francisco , Front Desk Agent, Sales , San Francisco, California
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