Part Time Audience Services Representative
Company: Ambassador Theatre Group
Location: San Francisco
Posted on: May 16, 2022
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Job Description:
Job Description POSITION: Audience Services Representative
LOCATION: San Francisco, CA HOURS: Part-time, some evenings,
weekends, and holidays required ABOUT THE POSITION Reports to
Director of Audience Services Handles large volume of in-bound
sales calls Maintains composure and fairness while handling
complaints, ticketing problems, and customer service issues Assist
theatre audiences with trip logistics (parking, dinning
suggestions, etc.) Provides general office support: data entry,
mail, filing, and various projects Making outbound sales and
marketing calls as needed Available to work flexible hours
including some night/weekend shifts COVID-19 vaccination is a
condition of employment PEOPLE, PLACES, and THINGS Work will take
place in the BroadwaySF Contact Center located in the Orpheum
Theatre Building on Market Street, San Francisco BroadwaySF, part
of the Ambassador Theatre Group, is the preeminent theatrical
entertainment company in the Bay Area, bringing live entertainment
experience to San Francisco---s premier venues High level of guest
interaction requires a patient, kind, and emotionally mature
candidate Intimate knowledge of AudienceView ticketing system and
most Microsoft based software (training provided) EXPERIENCE and
SKILLS Experience helping customers with diverse needs and
personalities Ability to speak and understand English; second
language greatly valued Previous box office and ticketing knowledge
is considered a plus Ability to multitask (answer multiple phone
lines, for example) while remaining calm and courteous Passion for
and/or experience for the performing arts COMPETENCIES Strong
organizational skills, attention to detail, reliability, and
punctuality Ability to quickly learn and retain information Strong
critical thinking skills General understanding of theatre
etiquette, ticketing, seating BENEFITS Invites to Opening Nights
Nothing beats the energy and excitement of a great live
performance. Our mission is to bring the very best in music,
theater, comedy, and more, to the largest possible number of
people. Since 1992, we---ve grown to be a world leader in live
entertainment. 10 million people a year attend live performances at
one of our 50 iconic venues across North America, the United
Kingdom and Germany. We partner with the world---s top creative
talent and present critically acclaimed productions which have won
over 80 Tony and Olivier Awards. We also operate some of the
world---s most popular ticketing sites. People are at the heart of
our success. Our core values - Passionate, Smart, Collaborative and
Ambitious --- are about our people. Thousands of people work for
ATG worldwide and it---s their passion and commitment that allows
us to create great live entertainment experiences. Learn more about
ATG, visit www.atg.co.uk/ ATG---s Inclusion, Diversity, Equity, &
Access Mission Statement A Stage for Everyone Our stages are a
platform for compelling stories --- stories that are for all, by
all, and of all. We shine our spotlight on our differences and
believe that understanding and celebrating these differences makes
us better global citizens. We are passionate about the pursuit of
true diversity and equality. We strive to make our venues beacons
of these ideals in our communities. Onstage and off, we hold
ourselves accountable for nurturing an inclusive culture, one in
which everyone can bring their authentic selves. At ATG, we provide
a stage for everyone.
Keywords: Ambassador Theatre Group, San Francisco , Part Time Audience Services Representative, Sales , San Francisco, California
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