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Member Services Representative

Company: Aerotek
Location: Scotts Valley
Posted on: May 6, 2021

Job Description:

**Description:**Reporting to the Member Services Supervisor, you will respond to and resolve routine customer inquiries and requests through a variety of methods including in-person, phone, e-mail, fax, web, and written correspondence. You will actively participate in training, use available tools and resources, keep up to date on member benefits by line of business, Alliance and departmental operations, policies, procedures, and best practices related to managed health care and customer service.**Skills:**Bilingual, Customer service, multi line phone, Call center, Health care, Data entry**Top Skills Details:**bilingual, customer service, multi-phone lines**Additional Skills & Qualifications:**Education and Experience:6 month of healthcare experienceHigh School Diploma or equivalent required, Associate Degree or higher strongly preferredTwo years of experience in Member Services, Health Care, Public Assistance or Human Services programs; or, three years of experience in a customer service or call center environment, or an equivalent combination of education and experience that would provide the required knowledge, skills and abilities may be qualifying.Knowledge of:Bilingual (English/Spanish) requiredThe principles and practices of customer serviceBasic knowledge of health careAbility to:Operate general office equipment (e.g., personal computer, telephone, printer, fax machine, photocopy machine, etc.)Use Microsoft Word and ExcelTranslate healthcare-related terminology and complex processes into simple language and step-by-step instructions to members or providers to understand and act upon**Experience Level:**Entry Level**About Aerotek:**We know that a company''s success starts with its employees. We also know that an individual''s success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek''s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek''s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by Jobble

Keywords: Aerotek, San Francisco , Member Services Representative, Sales , Scotts Valley, California

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