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Sales Assistant

Company: Monark Premium Appliance
Location: San Francisco
Posted on: April 10, 2021

Job Description:

The ideal candidate will be responsible for supporting our San Francisco showroom sales. You will be a key contributor to our team's success and the person in charge of scheduling appointments and greeting clients at the front desk, and as soon as deal close- engage clients to process payment, check product availability, arrange schedule for product delivery and installation. The candidate will also help manage after sales service and warranty inquiries.
Monark San Francisco is a luxury showroom destination for architects, designers, builders and retail clients seeking high-end kitchen appliances. We deliver the full service white glove experience to our clients who value our attention to detail, our diverse team of highly experienced staff, and our unyielding commitment to quality.
Join us at Monark Premium Appliance located in the heart of the San Francisco's Design District. We are a high-end experience showroom with twelve locations around the country featuring premium appliance brands such as Wolf/ Sub Zero, Gaggenau, Miele, AGA, Viking and Thermador. We provide amenities to include snack/ drink bar and live kitchens, break-room, and a rooftop garden. Easy access to public transportation/ parking/ Philz Coffee/ Whole Foods/ Jackson park/ restaurants and food trucks.
Responsibilities

  • Prepares quotes, sales orders, and credit orders from assigned salesperson in to system and inspects orders for model and pricing accuracy
  • Solves customer service issues by research and communication with purchasing, warehouse, sales person, Store Director, and customers
  • Investigates issues and responds to phone calls regarding sales orders from customers, job superintendents, builders, and sales personnel prior to delivery. Schedules deliveries, checks availability of product, and communicates with sales person as necessary
  • Updates open order report of assigned sales personnel daily via outbound contact with customers and manages open order report to ensure accuracy of need dates. Accurately enters and modifies orders.
  • Completes all required calls as per the call cadence. Places calls to confirm delivery dates and order validity 48-72 hours prior to scheduled delivery of product.
  • Assist in creating sales material for sales preparation and success
  • Coordinate scheduling with clients and sales team members
  • Lead client correspondence
  • Coordinate shipping and delivery
  • Handle customer inquiries and issues
    Qualifications
    • Bachelor's Degree or equivalent a plus
    • Customer-service oriented
    • Proficient in Microsoft Office, MS Excel (formatting and formula creation). Plus the ability to learn new software systems.
    • Excellent interpersonal, communication, organization and multi-tasking skills.
    • Ability to perform tasks with high attention to detail and accuracy.

Keywords: Monark Premium Appliance, San Francisco , Sales Assistant, Sales , San Francisco, California

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