SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Store Lead Consultant- FedEx Store

Company: FedEx Office
Location: Daly City
Posted on: September 15, 2019

Job Description:

Job Number: 1951883BR
Employment Type: Regular Full-Time
Job Category: Retail
Shift: Any
Region: 040 : Bay Area
Address Line 1: 31 Colma Blvd
City: Colma
State: California
Zip Code: 94014
Career Preview To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview
Position Summary The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues
General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Manages production flow to ensure all production orders are done right and on time
  • Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • Coordinates pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assists in the training of store team members
  • Collates, sorts and organizes customer orders
  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Secondary responsibility for coordination of all shipping related services and activities, to include:
  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • All other duties as needed or required
    Minimum Qualifications and Requirements
    • High school diploma or equivalent education
    • 2+ years of specialized experience
    • Excellent verbal and written communication skills
    • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
    • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
      Essential Functions
      • Ability to stand during entire shift, excluding meal and rest periods
      • Ability to move and lift 55 pounds
      • Ability, on a consistent basis, to bend/twist at the waist and knees
      • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
      • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
      • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
      • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
      • Ability, on a consistent basis, to work with minimal supervision
      • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
        Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
        • Suggests areas for improvement in internal processes along with possible solutions
        • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
        • Applies Quality concepts presented at training during daily activities
        • Supports FedEx Office Quality initiatives
          EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
          All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
          America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at ...@FedEx.com.
          Associated topics: assistant store manager, co manager, director, lead, major gift officer, manager, retail store manager, senior manager, supervisor, retail management

Keywords: FedEx Office, San Francisco , Store Lead Consultant- FedEx Store, Professions , Daly City, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Construction Project Manager - Santa Rosa, CA
Description: CONSTRUCTION PROJECT MANAGER SANTA ROSA, CA Ground Up Commercial Building Construction General Contractor Opening: Construction Project Manager Location: Santa Rosa, CA North Bay Area Prestigious design-build (more...)
Company: TJG Civil Engineers and Land Planners
Location: Santa Rosa
Posted on: 09/16/2019

Turret Forklift Operator (Night Shift - Tracy)
Description: Description br Clutter is currently seeking experienced and highly skilled Lift Operators focusing on turrets. The primary function will be to provide support to the supply chain by collecting, loading, (more...)
Company: Clutter
Location: Manteca
Posted on: 09/16/2019

Turret Forklift Operator (Day Shift - Tracy)
Description: Description br Clutter is currently seeking experienced and highly skilled Lift Operators focusing on turrets. The primary function will be to provide support to the supply chain by collecting, loading, (more...)
Company: Clutter
Location: Manteca
Posted on: 09/16/2019


Local CDL A Truck Driver - Average $93,600/Yr - $7,500 Sign On Bonus
Description: CDL-A Local Truck Drivers- Home Daily Your Miles Take You Further On Local Runs With Hub Group At Hub Group, we believe in employing the best drivers on the road, and we do so
Company: Hub Group Dedicated
Location: San Rafael
Posted on: 09/16/2019

Salesforce Architect Sunnyvale, CA
Description: Hi , Hope you are doing well We are constantly on the
Company: New York Technology Partners
Location: Sunnyvale
Posted on: 09/16/2019

Salesforce Analyst
Description: Notes from Requirement Call: -Looking for a senior person, ok with 8-10 years' experience with 3-5 years' Salesforce development experience -Looking for someone who can guide/lead/manage an off shore (more...)
Company: Accuray
Location: Sunnyvale
Posted on: 09/16/2019

Local CDL A HAZMAT Truck Drivers - Competitive Wages
Description: Fuel Delivery Services has immediate openings for a Local Class A Fuel Transport Driver . Driver MUST have Valid Class A CDL, Tanker and HAZMAT endorsements Position Based Out Of: Stockton, CA, Sacramento, (more...)
Company: Fuel Delivery Services
Location: Salinas
Posted on: 09/16/2019

Turret Forklift Operator (Day Shift - Tracy)
Description: Description br Clutter is currently seeking experienced and highly skilled Lift Operators focusing on turrets. The primary function will be to provide support to the supply chain by collecting, loading, (more...)
Company: Clutter
Location: Ceres
Posted on: 09/16/2019

Local CDL A Truck Drivers - Home Daily - $25/Hour
Description: CDL A and HAZMAT Required ABOUT ROY MILLER FREIGHT LINES, LLC: Roy Miller Freight Lines , is an overnight LTL California only carrier who is currently hiring for Local
Company: Roy Miller Freight
Location: Sunnyvale
Posted on: 09/16/2019

Local CDL A Drivers Home Nightly plus Hourly Pay
Description: br br This position is for local residents only. br br Local Class A CDL Company Drivers and Owner Operators br br Get Home EVERY Night br br Yandell Truckaway is seeking Class A Drivers (more...)
Company: Yandell Truckaway, Inc.
Location: Modesto
Posted on: 09/16/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds