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Adobe Campaign Site Reliability Engineer

Company: Adobe
Location: San Francisco
Posted on: September 15, 2019

Job Description:

The Challenge:

An Adobe Campaign Site Reliability Engineer will be an enthusiastic and capable professional with a history of working with customers, troubleshooting and resolving complex issues. He or she will have both technical knowledge and experience as well as excellent collaboration and communication skills to assist in facilitating problem resolution. Including the ability to demonstrate critical thinking, strong communication skills and ability to develop strategic on-going customer relationships.

What you'll do:

Provide deep technical troubleshooting for escalated issues that involve Adobe Campaign's most technically complex or politically sensitive managed services customers. Will use troubleshooting, monitoring and reporting tools to analyse the root cause of serious and impactful technical issues and to develop stable and sustainable solutions.

Site Reliability Engineers work closely with customer care, internal escalation teams, product management, and engineering to scope solutions for customers and drive ownership of tasks toward completion.

Must have:

B.Tech. in CS, CE, EE or related fields

Overall 5+ years of experience in supporting large-scale Internet hosted applications. Excellent written and verbal communication and presentation skills.

Extensive knowledge and experience in enterprise cloud infrastructure and storage space, including:

Full Stack troubleshooting experience

Troubleshooting experience in Hyper-V configuration and administration

Experience with troubleshooting and administering Linux

Experience with networking concepts such as TCP/IP, Load Balancing, DNS, HTTP, SMTP

Hands on experience with AWS

Willingness to be part of a team on-call rotation

Preference given to candidates with experience in:

Postgres SQL

SALT or Ansible

Azure

Splunk, New Relic, Nagios

Apache, HA Proxy, Nginx

Additional technologies you will be working with:

GitHub

Ruby

Python

PHP

GO/ Java/JVM

Kafka

AppDynamics or similar APM tools

Message Queuing brokers

Databases, NoSQL

CentOS

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Keywords: Adobe, San Francisco , Adobe Campaign Site Reliability Engineer, Professions , San Francisco, California

Click here to apply!

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