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Senior Manager - Site Reliability Engineering

Company: Adobe
Location: San Francisco
Posted on: September 15, 2019

Job Description:

Position SummaryAs a Senior Site Reliability Engineering Manager, you will be responsible to lead a geographically distributed team of talented Site Reliability Engineers. This is a unique position offering a rapid growth opportunity for a talented leader with high potential. You will be working on a strategic, high-growth, cloud product.The Challenge

  • Are you comfortable with dev, comfortable with ops, and looking for a job that doesn't have "DevOps" in the title?
  • Do you have an intimate understanding of the operational challenges of running services at scale, and are you also committed to addressing those challenges with software instead of sustained human toil?
  • Do you combine the above experiences and talent with a penchant for leadership, strong communication skills, and a strong drive for organizational excellence - all while learning and having fun?

    As a Senior SRE Manager in Digital Experience at Adobe, you will lead teams of talented individuals, and be responsible for the delivery, optimization, resilience, and availability of high-value and high-transaction-rate services trusted by some of the largest brands in the world.

    SRE Managers have the acumen and experience to provide direct technical leadership to major projects, but also to empower and develop their teams to do the same. You align with your counterparts across engineering, deliver domain expertise for Adobe's infrastructure within your product area, and draw on your strong communication skills to handle a variety of global initiatives. Your leadership embodies the cultural perspectives needed to foster and support successful delivery of reliability engineering, bringing together diverse opinions, intelligent risk-taking, technical creativity, and positive influence by way of metrics and data. Communication is key, and collaboration is paramount to success.

    Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Adobe's internally critical and externally visible systems maintain the appropriate service levels (availability, latency, and reliability) to serve our customers' needs, and reduce the friction for managing change, while being strategic about capacity, and constantly managing performance. SRE is a mindset and a set of engineering approaches focusing on delivery of the appropriate architecture, optimizing existing systems, building infrastructure, and eliminating toil through automation.Responsibilities

    • Directly lead a large geographically distributed team of engineers working on key services used by hundreds of millions of people worldwide.
    • Ensure alignment and coordination with your Software Engineering leadership peers.
    • Provide technical leadership for a hybrid private/public cloud enterprise solution.
    • Collaborate with various internal teams to provide a high quality customer experience.
    • Communicate effectively and present team progress to upper management.
    • Oversee service metrics and measurement.
    • Deliver automation to prevent problem recurrence, and automate response to all non-exceptional service conditions.
    • Lead by example, both technically and organizationally, and establish credibility with the quality of your and your team's technical execution.
    • Mentor, coach, and develop a high-performing SRE team.
    • Manage on-call rotations across continents, using a follow-the-sun model.
    • Continually evaluate and adopt the latest industry technologies to optimize costs and increase productivity.
    • Create a culture that supports innovation and creativity while delivering high output in a predictable and reliable way.
    • Keep the team motivated to go beyond the expected in execution and thought leadership.


      • Minimum 5 years of management experience.
      • MUST possess a BS/MS in Computer Science or equivalent.
      • 10 or more years of commercial software development and/or technical operations experience, and experience managing large-scale cloud-based applications.
      • Demonstrated ability to provide vision and direction to technical teams.
      • Able to design and deliver infrastructure solutions for scalability, reliability, high availability, performance, security, software maintainability, and operational excellence.
      • Experience with Linux-based open source software.
      • Excellent communication skills (verbal and written) are critical to the role.
      • Able to work effectively across multiple time zones to collaborate with peers in other geographies.

        Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating extraordinary work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe a place where exceptional people thrive.

        Adobe has been a pioneer and innovator throughout its history and is recognized as one of the Top 100 Best Global Brands according to Interbrand. Adobe's dynamic working environment is also well known and has received awards throughout the globe, including a spot on The Sunday Times 100 Best Companies to Work For list. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company's success.

        Build careers that change the world. Check out the Adobe Life magazine and discover what our employees are saying about their career experiences at Adobe.

        Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace.

        At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

        If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

        Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Keywords: Adobe, San Francisco , Senior Manager - Site Reliability Engineering, Professions , San Francisco, California

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