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Solutions Consultant

Company: AV Staffing Solutions
Location: San Francisco
Posted on: January 16, 2019

Job Description:

My client, a leader in contact center solutions for large and medium businesses, has an immediate opening for a Solutions Consultant.Day to day responsibilities include:

  • On-board of new enterprise customers onto Company's Call Center solution.
  • Troubleshoot and test customer's Network performance.
  • Design custom integrations and developed custom web services (APIs) on Salesforce and on Company's Contact Center Platform.
  • Deliver custom APEX development for large and medium companies to automate workflows and business processes.
  • Create custom contact center software call flows in JSON.
  • Estimate the level of effort and feasibility of new custom projects.
  • Manage the Custom Solutions Projects in Jira. Required Skills:
    • 5 +years of experience in Professional Services or Consulting experience.
    • Voice & Contact Center products preferred (Avaya, Genesys, Tenfold, Virtual PBX etc.).
    • Hands on experience and ability to consult and offer solutions.
    • Knowledge on SaaS and UCaaS a plus.
    • A proven track record of managing and delivering IT projects for enterprise companies.
    • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
    • A passion for helping people solve problems and proven ability to understand progressive technology.
    • Excellent verbal and written communication skills and meticulous attention to detail.
    • Ability to work cross-functionally in a fast-paced startup environment.
    • Telecom Industry background preferred.
    • Travel requirement: up to 20%.They offer an excellent career path, a comprehensive benefit package and ongoing training - provided by Dice Contact Center software, CRM, uCaaS, Telecom industry background a plus, Solutions Consultant, Sales Engineer,

      Keywords: AV Staffing Solutions, San Francisco , Solutions Consultant, Professions , San Francisco, California

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