Associate Service Consultant

Company: Initial Therapeutics, Inc.
Location: Pleasanton
Posted on: May 20, 2025

Job Description:

Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, and eye care, along with products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit . Follow us on , , , , and .Job DescriptionKey Responsibilities

• Provide input, feedback, and approvals into Change, Release, and Deployment processes and schedules, ensuring minimal impact and downtime.
• Approve readiness for support transition and serve as an escalation point.
• Manage through Managed Service Providers to ensure quality outcomes.
• Measure and track provider performance against SLAs and address issues with corrective actions.Qualifications & ExperienceMust have a Bachelor's Degree in Computer Science, Information Technology, or a related field, and 5 years of experience in: (i) providing integration software support (Tibco, Apigee, SAP-PI, or similar); (ii) supporting EDI transactions covering Order to Cash, Purchase to Pay, Inventory & Logistics, and Banking transactions in a pharmaceutical environment; and (iii) working within infrastructure and operations to plan, review, and optimize compute, storage, and memory resources. Additionally, must have 2 years of experience in: (i) triaging severity 2 & 3 production issues on tier 1 & 2 applications; (ii) recommending observability tools to increase system reliability; and (iii) creating, updating, and executing production playbooks and disaster recovery plans for multi-tiered applications.This position offers a hybrid work arrangement, with up to 2 days remote work. Up to 10% domestic travel may be required.Additional InformationSalary Range: $174,000 - $178,500 per yearApply online at . Refer to Req ID: REF38596FWe offer comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k). This role is eligible for incentive programs.AbbVie is an equal opportunity employer committed to integrity, innovation, and community service. For more details, visit and .
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Keywords: Initial Therapeutics, Inc., San Francisco , Associate Service Consultant, Professions , Pleasanton, California