Senior Salesforce Architect
Company: Turo
Location: San Francisco
Posted on: April 18, 2024
Job Description:
Turo is the world's largest car sharing marketplace where you
can book the perfect car for wherever you're going from a vibrant
community of trusted hosts across the US, UK, Canada, Australia,
and France. Whether you're flying in from afar or looking for a car
down the street, searching for a rugged truck or something smooth
and swanky, Turo puts you in the driver's seat of an extraordinary
selection of cars shared by local hosts.
About the team:
Turo is searching for a highly motivated and experienced Senior
Solution Architect to join our Enterprise Applications team, to
serve as the systems subject matter expert and business partner for
Turo's Host Success Operations Team. Under the guidance of the
Manager Enterprise Applications, with support from other business
stakeholders, you will be responsible for supporting the day-to-day
operations and strategic Expansion and optimization of Turo's
current Salesforce and related products in the Sales Ecosystem. You
will need to juggle a diverse workload that includes application
development lifecycle management, user lifecycle management,
business workflow automation, product integration designs,
troubleshooting, and continual optimization. This is a great
opportunity for someone passionate about combining Technology ,
Sales, and Customer Success Operations.
What you will do:
- Partnering with the salesforce developer, this role is required
to develop and maintain customizations for applications that
Support the Host Success team
- Create and maintain Current and Target state architecture of
sales tech stack
- Define and continuously enrich and optimize Customer Account
Master, and reimagine salesforce schema to support Business
needs.
- Provide ongoing system/technical support to salesforce users
and business partners, including training.
- Work with Reps, TAMs, and SaaS Providers teams in solution
demonstrations.
- Maintain product roadmap and architectural standards to ensure
Salesforce development projects align optimally with business
objectives.
- Keep up-to-date with Salesforce Cloud Suite functionality, new
features, and modules. Identifying and recommending other key
technologies to support and improve the business processes across
the entire Turo's Sales, Support Operations & Marketing Use
cases.
- Perform integrity testing of system upgrades and development
releases prior to migration to production.
- Define the algorithm and technical specification required for
hands-on coding work on projects as needed and supervise the
development done by the salesforce developer in Salesforce
IDE.
- Document business objectives, use cases, business requirements,
system specifications, workflows, and process
documentation;
- Fill functional lead or system expert roles on production and
sandbox Salesforce environments and related systems;
- Maintain all configurations in Salesforce to optimize the
platform; Be responsible for the change management and release
process of Salesforce enhancements and development.
- Partner with business teams to build out requirements for new
processes that incorporate IT security best practices
- Maintain documentation for integrations and other
customizations performed within the platform.
- Ensure proper change management and compliance with security,
regulatory, and audit requirements.
- Support and maintain existing systems, including
troubleshooting issues reported by users. Work with the Data,
Integration, and application teams to arrive at the right
resolutions. Ensure the fixes are tested prior to the
release.
- Maintaining systems controls aligning with SOX IT general
controls.
Your profile:
- 5+ year's experience developing CRM customizations and
integrations, including 5+ years on Salesforce. Preferably in a
fast-paced, Dynamic work environment.
- A BS in computer science, information systems, MIS, or
equivalent work experience
- In-depth knowledge of the Salesforce platform and
configurations.
- Must have prior Implementation experience in Sales Cloud,
Service Cloud, Marketing Cloud, Data cloud CRM analytics
- Own and manage the Roadmap of multiple projects to support the
Host success team.
- Function as a house Salesforce product suite expert and help
drive adoption and optimization across business areas
- Experience with relational databases and SQL & ETL/integration
tools is plus
- Strong understanding and working experience with Sales and
Marketing Business teams
- Strong knowledge of information security best
practices
- Experience with IT security audits such as SOC2, ISO27001, SOX,
etc.
- The proven ability to work independently with minimal
supervision and the ability to perform and oversee complex tasks
and prioritize multiple tasks based on overall strategic
goals
- The individual must be able to partner with Developer and
conduct accurate feasibility analysis, develop optimal solutions,
and recommend industry best practices with respect to Salesforce
usage.
- Ability to define and lead delivery through established
operating models.
The San Francisco base salary target range for this full-time
position is $152,000-$190,000 + equity + benefits. Our salary
ranges are determined by role, level, and location. The range
displayed on each job posting reflects the minimum and maximum
target for new hire salaries for the position in this location.
Within the range, individual pay is determined by work location and
additional factors, including job-related skills, experience, and
relevant education or training. Your recruiter can share more about
the specific salary range for your work location during the hiring
process.
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Keywords: Turo, San Francisco , Senior Salesforce Architect, Professions , San Francisco, California
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