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ServiceUp Dispatcher

Company: ServiceUp
Location: Los Gatos
Posted on: November 26, 2022

Job Description:

ServiceUp is seeking a Part-Time Dispatcher to join our growing team. This opportunity is for those who enjoy working in a fast-paced environment!Position Summary: As a Dispatcher you will serve as a key member role for the remote call center to facilitate between customers, drivers and shop representatives. Assisting with the Service Advocates. About ServiceUp: We are revolutionizing the auto repair industry. Our consumer platform offers the most convenient way to repair and maintain your cars. In one click on our app, our Service Advocates do all the work for you: discovering the fairest price, scheduling the service, even facilitating the delivery and pick up of consumers vehicles from the shop - all included in a price that is guaranteed to be the lowest.For auto shops, we offer an industry-leading app and experience that builds loyalty and generates new revenue - including new payment and finance options for customers.As a Dispatcher will have the following responsibilities:

  • -Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures.
    • Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources.
      • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
        • Active Listening- Giving full attention to customers, drivers and Service Advocates and taking time to understand the points being made and asking questions as appropriate.
          • Problem Solving- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
            • Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
              • Monitoring- Monitoring/Assessing other individuals, or organizations to make improvements or take action.
                • Clear communicator- Talking to others to convey information effectively.
                  • Writing- Communicating effectively in writing as appropriate for the needs of the audience
                    Job Requirements:
                    • Minimum of 1-2 years' experience in a service role is strongly preferred.
                    • High school GED or Diploma
                    • Unrestricted right to work in the United States
                    • Auto Repair Experience preferred

Keywords: ServiceUp, San Francisco , ServiceUp Dispatcher, Professions , Los Gatos, California

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