Associate Technical Support Analyst II

Company: UnitedHealth Group
Location: San Francisco
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The -Associate Technical Support Analyst II will provide technical assistance and support related to computer systems, hardware, and software by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner. This position will also support special operational and technology improvement projects.

If you reside in the state of Washington, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

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• Serves as a resource on issues related to operational support
  
• Works with others to troubleshoot and solve problems
  
• Helps to implement recommendations and process improvements to improve technology services
  
• Contributes to operational improvement projects
  
• May assist in Service desk in customer service support, hardware or desktop tasks
  
• Supports technology onboarding and related tasks for new staff
  
• Collects and organizes information from various sources like computer data and ticket/metric histories
  
• Travel to different site locations to provide technology support
  
  
  What are the reasons to consider working for UnitedHealth Group? - - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  
  
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  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    
  • 401(k) Savings Plan, Employee Stock Purchase Plan
    
  • Education Reimbursement
    
  • Employee Discounts
    
  • Employee Assistance Program
    
  • Employee Referral Bonus Program
    
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    
  • More information can be downloaded at:
    
    
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:
    
    
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    • Associate's Degree OR 1+ years technical support or help desk
      
    • 2+ years of -experience in a customer service role
      
    • 1+ year of technology experience, preferably with technology support or help desk
      
    • Reliable transportation and the ability to do 25% local travel
      
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation -
      
      
      Preferred Qualifications:
      
      
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      • Internship or experience as a Business Analyst, Data Analyst, or similar position
        
        
        soft skills:
        
        
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        • Excellent communication skills, both written and verbal
          
        • Ability to be adaptable and flexible to changing needs, processes, and business priorities
          
        • Ability to be a self-starter, motivated to learn new skills and grow
          
        • Strong analytical abilities
          
        • Abilitly to demonstrate resilience to ambiguity and the ability to work in a fast paced, quickly changing environment
          
          
          To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
          
          Technology Careers with Optum. -Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do -your life's best work.(sm)
          
          *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
          
          
          
          
          
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
          
          
          
          
          
          Keywords: Optum, UHG, Unitedhealth, Hiring Immediately, #RPO, #YELLOW

Keywords: UnitedHealth Group, San Francisco , Associate Technical Support Analyst II, Professions , San Francisco, California