Revenue Operations Analyst
Company: Handshake
Location: San Francisco
Posted on: August 7, 2022
Job Description:
We are thrilled to announce Handshake's $200M Series F funding
round. At Handshake, we believe that a career opportunity shouldn't
be determined by who you know or what you've done. It's about what
you can - and will - do. Your future, not your past. Our Series F
fundraise and new valuation of $3.5B will fuel our next phase of
growth and propel our mission to help more people start, restart,
and jumpstart their careers. Handshake is the #1 place to launch a
career with no connections, experience, or luck required.
Handshake's community includes 20 million students and young alumni
around the world from 1,400 educational institutions, including
four-year colleges, community colleges, boot camps, and 290+
minority-serving institutions. The platform connects up-and-coming
talent with 650,000+ employers - from Fortune 500 companies like
Google, Nike, and Target to thousands of public school districts,
healthcare systems, nonprofits, and even sports teams like the LA
Dodgers. Handshake is headquartered in San Francisco with offices
in Denver, New York, and London and teammates working globally.
Everyone is welcome at Handshake. We know diverse teams build
better products and we are committed to creating an inclusive
culture built on a foundation of respect for all individuals. We
strongly encourage candidates from non-traditional backgrounds,
historically marginalized or underrepresented groups to apply. - If
you are not sure that you're 100% qualified, but up for the
challenge - we want you to apply. We believe skills are
transferable and passion for our mission goes a long way. Your
Impact: - Handshake is hiring a Revenue Operations Analyst, who
will support our Employer Customer Experience team, reporting into
the Head of Revenue Operations. In this role, you will support the
acceleration of growth across our Customer - Success - team,
including Account Management and Program Management. - This role
will be responsible for establishing systems and reporting
infrastructure for all of Handshake's Employer Customer - Success -
teams. Additionally, this candidate will be responsible for
analyzing data sets on an on-going and project-based basis,
identifying issues and making recommendations for improvement. The
reporting infrastructure and insights that this candidate will
produce will be focused on improving the Customer - Success -
team's productivity and effectiveness. The ideal candidate will
have experience analyzing large sets of data and pulling out key
insights and trends. Additionally, the ideal candidate will have
demonstrated experience learning and mastering a new system
(preferably a CRM). This person is curious, highly analytical and
has a passion for telling a story with strong quantitative support.
They thrive in rapidly changing environments and have the ability
to "make sense of the noise" through thoughtful models, dashboards,
and reporting packages. - Your Role:
- Work as a collaborative teammate to support customer growth and
retention through data insights, infrastructure and reporting
- Partner closely with Customer - Success - team leaders to
develop actionable, measurable projects and programs to support
strategic initiatives that drive growth
- Lead the development of new reporting and dashboards to analyze
the team's effectiveness. Manage the accuracy and efficient
distribution of reports and other business insights essential to
the sales and customer success organization
- Evaluate and improve data quality, completeness, compliance,
and cleanliness in Gainsight, Salesforce and other systems
- Focus on continuous improvement of existing processes and
collaborate with Revenue Operations peers and CS team members to
create new processes with a focus on automation and acceleration of
the business
- Develop rapport and relationships across the Customer - Success
- team including Account Managers, Program Managers, and team
leaders Your Experience:
- 4+ years of experience in a highly analytical role
- Experience mastering the report-building functionality of a
system (i.e. Salesforce, Gainsight, Looker, etc)
- Ability to understand, manipulate and translate large data sets
with a high degree of independence -
- Experience in Salesforce and/or Customer Success tools
(Gainsight, Strikedeck, ChurnZero, Totango, Catalyst)
- Advanced proficiency with Excel
- Experience supporting or working directly with customer-facing
teams
- Ability to prioritize multiple projects and execute in a timely
manner Compensation Range: For cash compensation, we set standard
ranges for all roles based on function, level, and geographic
location, benchmarked against similar stage growth companies. In
order to be compliant with local legislation, as well as to provide
greater transparency to candidates, we share salary ranges on all
job postings regardless of desired hiring location. Final offer
amounts are determined by multiple factors including geographic
location as well as candidate experience and expertise, and may
vary from the amounts listed above. Benefits: At Handshake, we'll
give you the tools to feel healthy, happy and secure.
- Stock: Ownership in a fast-growing company.
- Hub-Based -Remote Work: Handshakers can enjoy the flexibility
of remote work whilst ensuring in-person collaboration, and team
experiences remain possible.
- Financial Management with Origin: - We provide you with a
professional financial planner via Origin to gain a better
understanding of making the most of your compensation, equity,
benefits, and perks.
- Paid Parental Leave : All -new parents at Handshake (both birth
and non-birth giving) are encouraged to take time to focus on their
growing family and are eligible for paid family leave. US
Handshakers are provided up to 16 weeks of paid family leave for
birth-giving parents and 10 weeks for non-birth-giving
-parents.
- Mental Health Assistance: - We are here to support you in every
step of your mental health journey; our benefits include Employee
Assistance Programs that offer counseling support for those
eligible. -
- Home Office Stipend: - Handshake offers $500/ -360 for you to
spend on setting up a productive and comfortable workspace at
home.
- Learning: Learning & Development opportunities and an annual
$2,000/ -1,500 stipend for you to grow your skills and career.
- Team Bonding: Regularly scheduled virtual company-wide and team
events! Once it's safe, we'll provide meaningful connection points
throughout the year for Handshakers to build community and meet
teammates in person.
- Great team: Working with fun, hardworking, nice people who are
committed to making a difference!(US Handshakers)
- 401k: We care about your ability to save for your future.
Launching Spring 2022, -Handshake will offer a dollar-for-dollar
match on 1% of deferred salary, up to a maximum of $1,200 per
year.
- Healthcare: World-class medical, dental, and vision policies
including LGTBQ+ Coverage.
- 2022 Time Off: All full-time US-based Handshakers are eligible
for our flexible time off policy to get out and see the world. We
also offer 8 standardized holidays, 2 additional days of flexible
holiday time off, and 2 one-week periods of Collective Time Off
(7/4-7/8/2022) and (12/26-12/30/2022). (UK Handshakers) -
- Pension: - Handshake matches 3% of your salary towards your
pension scheme. -
- Healthcare: - Handshake's comprehensive -healthcare policy
covers 100% of employee premiums & 100% of dependent -premiums for
medical, dental, and vision benefits.
- 2022 Time Off: - Up to 25 days of vacation to encourage people
to reset, recharge, and refresh, in addition to 8 bank holidays
throughout the year. Benefits above apply to employees in full-time
positions. Looking for more? Explore our comprehensive US benefits
at -joinhandshake.com/careers. - Interested in what Handshake's San
Francisco HQ is like when we're together? Check out this video:
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Keywords: Handshake, San Francisco , Revenue Operations Analyst, Professions , San Francisco, California
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