Jr. IT Support Technician

Company: UJET
Location: San Francisco
Posted on: May 16, 2022

Job Description:

About UsUJET is the world's first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world's largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.Opportunity :We are looking for an early career IT professional to join our growing IT staff. You will be the first point of contact for the organization and be responsible for triaging, resolving, or escalating issues for our global employees. You'll have the opportunity to learn how to administer and manage a wide range of Enterprise-level SaaS applications. This position is required to be local to our San Francisco office and work from the office at least part-time.What you'll do:Respond to internal support requests via Slack and Email.Help employees and contractors with macOS and SaaS Applications.Identify and suggest possible improvements to procedures.Work with tools like Slack, Google Workspace, Zoom, and Kandji.Ship and receive IT related equipment.Keep accurate inventory of laptops and accessories.Maintain conference rooms in our San Francisco office.Be exposed to a wide breadth of Enterprise level IT tools.Work from the San Francisco office 2-3 days a week.Collaborate with Senior IT staff regularly.What you'll need to be successful:At least one year working in an office environment.Experience in supporting Apple hardware and software.Ability to provide compassion and understanding with your colleagues.Passion for problem solving.Not be afraid to ask questions.Ability to multitask and prioritize incoming tickets.Excellent communication skills.Nice to HaveApple Certified Support Professional (ACSP) certification Experience with a scripting language (Python, bash, node.js, etc)UJET is an Equal Opportunity EmployerResearch shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat).Compliance ResponsibilitiesSecurity, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.Why UJET?In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

Keywords: UJET, San Francisco , Jr. IT Support Technician, Professions , San Francisco, California