Service Dispatcher for Plumbing & HVAC Company

Company: Lutz Plumbing Inc.
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Job Description Position Summary: Evaluate customer calls and match the right technician to every job. Work Hours: 7:30am --- 4:30pm, Monday through Friday Pay Scale: Depends on experience Required Qualifications: Professional appearance and interaction with clients and coworkers. Highly dependable Monday-Friday Outgoing personality that enjoys problem solving and high levels of interpersonal interaction. Possess excellent communication skills via written work order descriptions, emails, and also verbally with clients and office staff Strategic planning and task management experience. Advanced customer service skills. Demonstrate skill in memorization, critical judgment, and problem solving ability Flexible and quick thinking in emergent situations Proficient in all MS Office applications, Quickbooks and Dispatch Software Multi-line phone system experience. Dispatch and sales experience desired Minimum High school diploma, some college preferred Geographical knowledge of the service area (San Francisco Bay Area) or strategic map reading skills. Knowledge of industry is recommended but not required Drug Free Essential Functions & Responsibilities: Provide excellent customer service to new and existing clients Receive and efficiently prioritize incoming calls in a professional and compassionate manner Create dispatch ticket for all service calls. Schedule and coordinate all service calls as they are received Dispatch and track field Service Technicians Respond to all messages left overnight. Receive and process incoming work orders, both written and electronic Maintain the dispatch board / schedule. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Maintain the Service Technicians--- daily schedules and dispatch the technicians as service calls are completed. Forecast workload for 2 --- 3 days out Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Communicate with department managers, employees, and customers Keep customers informed as to service schedule and lead-times. Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.) Maintain and operate wireless mobile dispatch technology Resolve client issues quickly and effectively in a high volume period Assist sales staff converting Service to Installation jobs when required Assist admin staff with accounts payable and billing as needed Occasional customer showroom sales and checkout. Other duties as assigned Benefits: Lutz Plumbing offers competitive pay Health Insurance for employee (after 30 days) Paid Holidays, Sick Leave or PTO, Vacation or PTO Company Description Lutz Plumbing was established in 1929 by Herman Lutz as a contracting firm servicing residential and commercial properties in San Francisco. Originally located in the North Beach area Lutz has relocated to a new building on 17th street in 1983. Currently, it is under ownership of Jerry Hotarek who purchased the business from Mr. Bill Lutz in 1982. The company has experienced a tremendous growth, servicing the entire Local Area. Our Decorative Plumbing Showroom was open in 1991 by Susie Hotarek and was an immediate success providing faucets, fixtures and accessories from all major brands. What differentiates Lutz Plumbing from all the other plumbing companies in the Bay area is the convenience of having a service company working together with the showroom all in one building. Lutz is a complete Plumbing Mechanical Service Company as well as a supplier of fine decorative faucets, fixtures and accessories. Since the company is family owned, we offer detailed and personalized service.

Keywords: Lutz Plumbing Inc., San Francisco , Service Dispatcher for Plumbing & HVAC Company, Professions , San Francisco, California