Service Dispatcher for Plumbing & HVAC Company
Company: Lutz Plumbing Inc.
Location: San Francisco
Posted on: May 16, 2022
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Job Description:
Job Description Position Summary: Evaluate customer calls and
match the right technician to every job. Work Hours: 7:30am ---
4:30pm, Monday through Friday Pay Scale: Depends on experience
Required Qualifications: Professional appearance and interaction
with clients and coworkers. Highly dependable Monday-Friday
Outgoing personality that enjoys problem solving and high levels of
interpersonal interaction. Possess excellent communication skills
via written work order descriptions, emails, and also verbally with
clients and office staff Strategic planning and task management
experience. Advanced customer service skills. Demonstrate skill in
memorization, critical judgment, and problem solving ability
Flexible and quick thinking in emergent situations Proficient in
all MS Office applications, Quickbooks and Dispatch Software
Multi-line phone system experience. Dispatch and sales experience
desired Minimum High school diploma, some college preferred
Geographical knowledge of the service area (San Francisco Bay Area)
or strategic map reading skills. Knowledge of industry is
recommended but not required Drug Free Essential Functions &
Responsibilities: Provide excellent customer service to new and
existing clients Receive and efficiently prioritize incoming calls
in a professional and compassionate manner Create dispatch ticket
for all service calls. Schedule and coordinate all service calls as
they are received Dispatch and track field Service Technicians
Respond to all messages left overnight. Receive and process
incoming work orders, both written and electronic Maintain the
dispatch board / schedule. Ensure a quality customer experience by
relaying detailed and accurate information to the technicians in
the field. Maintain the Service Technicians--- daily schedules and
dispatch the technicians as service calls are completed. Forecast
workload for 2 --- 3 days out Schedule return trips with customers
when parts are in. Maintain the on-call schedule for service
technicians. Maintain customer database with current information.
Communicate with department managers, employees, and customers Keep
customers informed as to service schedule and lead-times. Update
customer files as information is received from installation.
(Extended warranties, equipment info, new customers, etc.) Maintain
and operate wireless mobile dispatch technology Resolve client
issues quickly and effectively in a high volume period Assist sales
staff converting Service to Installation jobs when required Assist
admin staff with accounts payable and billing as needed Occasional
customer showroom sales and checkout. Other duties as assigned
Benefits: Lutz Plumbing offers competitive pay Health Insurance for
employee (after 30 days) Paid Holidays, Sick Leave or PTO, Vacation
or PTO Company Description Lutz Plumbing was established in 1929 by
Herman Lutz as a contracting firm servicing residential and
commercial properties in San Francisco. Originally located in the
North Beach area Lutz has relocated to a new building on 17th
street in 1983. Currently, it is under ownership of Jerry Hotarek
who purchased the business from Mr. Bill Lutz in 1982. The company
has experienced a tremendous growth, servicing the entire Local
Area. Our Decorative Plumbing Showroom was open in 1991 by Susie
Hotarek and was an immediate success providing faucets, fixtures
and accessories from all major brands. What differentiates Lutz
Plumbing from all the other plumbing companies in the Bay area is
the convenience of having a service company working together with
the showroom all in one building. Lutz is a complete Plumbing
Mechanical Service Company as well as a supplier of fine decorative
faucets, fixtures and accessories. Since the company is family
owned, we offer detailed and personalized service.
Keywords: Lutz Plumbing Inc., San Francisco , Service Dispatcher for Plumbing & HVAC Company, Professions , San Francisco, California
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