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Revenue Operations Analyst, AMER

Company: Asana
Location: San Francisco
Posted on: May 17, 2022

Job Description:

We are looking for a process, data-driven and service oriented professional to join Asana s rapidly growing international Sales and Customer Success Operations team in our San Francisco office. This person will be an integral part of growing the team that helps support the revenue organization, cross functional partners, and our customers through optimizing and scaling systems, policy, and process. This role will focus on maintaining our internal tools and creating the foundation that will allow us to reach our next phase of growth successfully.Your primary responsibilities will be both varied and focused ranging from queue management, change management support, reporting on key metrics of sales performance, and sharing these findings to support Sales and Customer Success leadership. Asana s Revenue Operations team empathetically supports velocity, and productivity at scale, through the development and equitable administration of relevant policy and rules of engagement to help maximize the impact Asana can have on the world.What you'll achieve

  • Maintain internal inbound ticketing queues from Revenue and other GTM Teams with close attention to detail, consistent follow through, and SLA achievement
  • Serve as the first line of defense for systems and tooling support, including access rights, enablement, and troubleshooting alongside partners
  • Design and enable strategically informed processes that are elegant, scalable and intuitive for end users while continuously striving to improve the working environment of the people and teams we support on a daily basis
  • Optimize Salesforce alongside cross-functional stakeholders and the business systems team to identify system and process improvements, focused on sales process, account territory management, customer success and other related business activities
  • Assist with enabling the Revenue team through change management efforts within the various systems we manage and support via communication, reporting, dashboarding, and training
  • Maintain documentation of current state processes and find opportunities for improvement
  • Establish strong working relationships with GTM leadership and cross functional partners to continuously improve the working environment of the people and teams we support and interact with on a daily basisAbout you
    • 3+ years relevant experience in sales + customer success operations and strategy, finance, consulting, or in equivalent roles
    • Experience using analytical tools to review complex problems and design solutions
    • Experience and technical expertise with tools like Outreach, ZoomInfo, Salesforce and Business Intelligence tools (Looker, Tableau) and the ability to provide strategic and proactive guidance that sets the teams leveraging these systems up for success
    • A proven track record of leading cross-functional, multi-stakeholder projects through change management motions and success implementation
    • A Roll-up-your-sleeves positive attitude with willingness and enthusiasm to build from the ground up
    • Organized, detail-oriented, and efficient while being adaptable to changing priorities and comfortable wearing multiple hats throughout the day
    • Enjoys working cross-functionally through the details of resolving complex issues, ensuring over communication and alignment with stakeholders at every level of the business
    • Excited to understand the big picture and interconnectedness of process and systems, and not afraid to dive deeply into a specific subject
      • Comfortable interacting with front-line teams and technical teams across multiple time zones and regions, translating business needs into technical solutionsPreferred:
        • SFDC Admin Certification
        • Previous experience supporting or working with high velocity, high output operational teams like support, SDR, or SaaS sales team About usAsana enables around the world to achieve their goals together, from small projects to strategic initiatives. For the past 5 years, we've been named a top workplace by , , , , and for our inclusive culture that drives business results. After spending more than two years physically distanced, we're safely and mindfully returning to in-person collaboration, adding more flexibility to our . With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world s teams to work together effortlessly.

Keywords: Asana, San Francisco , Revenue Operations Analyst, AMER, Professions , San Francisco, California

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