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Business Operations Analyst

Company: Usertesting
Location: San Francisco
Posted on: January 16, 2022

Job Description:

About Us

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

Job Description

We are looking for a Business Operations Analyst to join the Business Operations team. This role is part of the Business Operations and Strategy team and will work cross-functionally with Sales, Finance, Accounting, Enterprise Systems, Strategic Services, and Customer Support in order to report on customer engagement, satisfaction, and the overall health for the UserTesting organization and its user base. This role will establish and support standardized metrics and business processes, new customer metrics as required, ad-hoc reporting requests, financial projections, as well as in-depth analysis of those results to provide insights, conclusions, and general guidance to the wider organization. The ideal candidate will be a high-energy, hands-on, detail-oriented individual with advanced Excel skills as well as experience reporting with SQL, with a proven record of turning data into actionable insights. This person will support our dynamic COO organization, which spans Services, Support and Education, IT, Systems, the PMO, and traditional Business Operations, by providing timely and accurate data to support decision making and productivity improvement.


  • Work closely with BI to develop SQL reporting and Tableau dashboards
  • Design reports and dashboards in alignment with strategic initiatives by gathering business requirements, providing subject matter expertise, creating, testing, deploying, and enabling
  • Collaborate with the Enterprise Systems and Data Warehouse teams to continuously improve and iterate on reporting and data quality
  • Work with other Business Operations Specialists and Analysts on inputs to the COO P&L and Services bookings forecasts, segmented by geography, product family, partner channel, customer vertical, customer size, etc.
  • Resolve case inquiries and be a trusted advisor to our customer teams. Frequent communication with management to resolve a variety of issues and improvements.
  • Be the expert on team reporting around COO core metrics.
  • Execute assigned projects as needed and recommend and deliver process improvements.
  • Generating presentations for various internal audiences to convey the state of the business and communicate key insights for decision-makers.
  • Work closely with management to enhance the understanding of their business, improve decision making, and increase productivity, often providing recommendations regarding exceptions requests and case escalations.
    • 3-5 years work experience required, ideally in Revenue or Business Operations, or in another analyst role working in a SaaS or technology company. Bachelors degree required.
    • Experience writing and editing SQL
    • Strong communication (written and verbal), organizational, analytical, and problem-solving skills, along with strong attention to detail
    • Exceptional interpersonal skills, and able to understand and speak the language of disparate internal teams
    • Exceptional data analysis and problem-solving ability, as well as high proficiency in Excel (lookups, pivot tables, long-term modeling)
    • Familiarity with SQL based business intelligence tools (Tableau, Periscope/Sisense, or similar)
    • Ability to multitask while managing deadlines, perform well under pressure, work independently and as a part of a team
    • Experience with Salesforce, FinancialForce, or similar enterprise project management software
      Why Youll Love Working For UserTesting

      Were honored to be named a 2020 Inc. Best Workplace, and named to Fortunes 2019 Best Companies to Work For in the Bay Area, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users.

      Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh.

      To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world were also growing fast join us!

      UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as Jobble

Keywords: Usertesting, San Francisco , Business Operations Analyst, Professions , San Francisco, California

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