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IT Technician

Company: Kinetix Technology Services, LLC
Location: San Francisco
Posted on: January 16, 2022

Job Description:

IT Help Desk Technician at Bay Area's Fastest-Growing IT StartupKinetix is a rapidly growing MSP (managed service provider), offering tech services to startups in the Bay Area, New York, and beyond. We are an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. Kinetix exists to help our clients and people grow.About the role:We're looking for a new team member who can use their technical and customer service skills to impress our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a technician who is comfortable working with remote users located in the San Francisco Bay Area, Los Angeles, and other major US cities. While there are no medium, or long-term plans to make this an in-person role anytime soon, you may be expected to assist with physical technology tasks once the pandemic ends. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, including a job at our HQ, where you'll work on higher-level issues and projects across all clients.We are looking for someone with:+ Demonstrable experience supporting Mac workstations (PC is a plus)+ A passion for developing hard and soft skills and career advancement+ The ability to be receptive and action-oriented in response to constructive feedback+ A calm and focused approach to high-pressure situations+ A strong dedication to developing technically and to delivering world-class customer service+ Strong professional and technical communication skills (both written and verbal)+ At least 5 years of help desk experience+ Moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues)+ Can work autonomously+ Experience with Jamf Pro or other MDM platforms+ Experience supporting finance/accounting applications (QuickBooks, Sage, Axys, etc.) + Basic understanding of bash and/or Powershell scripting is a plusSome responsibilities include:+ Working directly with our clients to tackle high-level technical problems+ Providing technical support by phone, email, chat, and in-person+ Working on challenging technical projects+ Participating in an on-call rotation+ Maintaining technical documentation+ Maintaining internal infrastructure (Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.) Benefits and perks:+ Monthly social events+ Annual summer event+ Annual holiday party+ 95% coverage for medical/dental/vision premiums and more+ $125 monthly cell phone reimbursement & $150 monthly meal stipend+ Reimbursement for learning and training materials, including technical certifications+ Flexible working hours+ Generous PTO, sick and family leave policiesWorking at Kinetix during the COVID-19 pandemicAs with other companies, we and our clients have felt the impact of the global COVID-19 pandemic. We have adapted to the current situation and will continue evolving as necessary. Safety is our biggest concern. Currently, we are working remotely, but in the case of onsite visits, we require all employees and clients to strictly adhere to all local, state, and CDC guidelines as they pertain to social distancing, Personal Protective Equipment (PPE), and all other safety precautions to ensure that everyone can work as safely as possible.At the start of the pandemic, we became a primarily remote workforce and use all the best communication tools to support our team and clients. We went from having monthly in-person events to virtual ones and continue to find ways of keeping our team connected. Visit our About Us (https://www.kinetix.com/about-us) page to learn more about life at Kinetix and our learning & feedback culture. Even though you will be remote, you will always feel like part of the team. We provide employees with all the equipment and tools they will need to work remotely. And if you feel like you don't have everything you need to do the best job you can, you're welcome to request additional equipment to set up your in-home office.At Kinetix, our mission has been built on continuous improvement and growth. We believe this extends far beyond technical skills, certifications, or credentials. We have committed ourselves to be a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.Apply Here: https://www.kinetix.com/careers

Keywords: Kinetix Technology Services, LLC, San Francisco , IT Technician, Professions , San Francisco, California

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