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IT Service Desk Technician- Entry Level

Company: Stanford Hotels Corporation
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Stanford Hotels Corporation is looking for a talented individual to join our IT Service Desk team in San Francisco. This is an Entry- Level position. Apply today to start your IT career in hospitality!

Your primary goal will be to help our end users with common IT related issues. If you like interacting with people and helping them solve technological challenges, you will feel right at home. You will get to learn about specialized systems used in the hospitality industry, work on new problems every day, and help our hotel associates all around the country!

This position is based out of our corporate headquarters in the financial district of San Francisco. Potential for hybrid schedule available after training period.

Wage range: $25-$30 an hour based on experience.

Job Duties:

-Alert IT Manager to emerging trends in incidents.
-Assist in software releases and roll-outs and communication to the end users.
-Monitor incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
-Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
-Build rapport and elicit problem details from service desk customers.
-Prioritize and schedule solutions to resolve problems. Escalate problem (when required) to the appropriately experienced technician.
-Procure IT hardware and software through VAR and maintain vendor relationships.
-Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
-Apply diagnostic utilities to aid in troubleshooting.
-Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
-Identify and learn appropriate software and hardware used and supported by the organization.
-Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
-Install anti-virus software and ensure virus definitions are up-to-date.
-Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
-Test fixes to ensure problem has been adequately resolved.
-Perform post-resolution follow ups with end users.
-Develop help sheets and FAQ lists for end users.
-Reinforce SLAs to manage end-user expectations.

Keywords: Stanford Hotels Corporation, San Francisco , IT Service Desk Technician- Entry Level, Professions , San Francisco, California

Click here to apply!

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