IT Service Desk Technician- Entry Level
Company: Stanford Hotels Corporation
Location: San Francisco
Posted on: November 22, 2021
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Job Description:
Stanford Hotels Corporation is looking for a talented individual
to join our IT Service Desk team in San Francisco. This is an
Entry- Level position. Apply today to start your IT career in
hospitality!
Your primary goal will be to help our end users with common IT
related issues. If you like interacting with people and helping
them solve technological challenges, you will feel right at home.
You will get to learn about specialized systems used in the
hospitality industry, work on new problems every day, and help our
hotel associates all around the country!
This position is based out of our corporate headquarters in the
financial district of San Francisco. Potential for hybrid schedule
available after training period.
Wage range: $25-$30 an hour based on experience.
Job Duties:
-Alert IT Manager to emerging trends in incidents.
-Assist in software releases and roll-outs and communication to the
end users.
-Monitor incoming requests to the Service Desk via both telephone
and e-mail to ensure courteous, timely and effective resolution of
end user issues.
-Document all pertinent end user identification information,
including name, department, contact information and nature of
problem or issue.
-Build rapport and elicit problem details from service desk
customers.
-Prioritize and schedule solutions to resolve problems. Escalate
problem (when required) to the appropriately experienced
technician.
-Procure IT hardware and software through VAR and maintain vendor
relationships.
-Record, track and document the service desk request
problem-solving process, including all successful and unsuccessful
decisions made, and actions taken, through to final resolution.
-Apply diagnostic utilities to aid in troubleshooting.
-Access software updates, drivers, knowledge bases, and FAQ
resources on the Internet/Intranet to aid in problem
resolution.
-Identify and learn appropriate software and hardware used and
supported by the organization.
-Perform hands-on fixes at the desktop level, including installing
and upgrading software, installing hardware, implementing file
backups, and configuring systems and applications.
-Install anti-virus software and ensure virus definitions are
up-to-date.
-Perform preventative maintenance, including checking and cleaning
of workstations, printers, and peripherals.
-Test fixes to ensure problem has been adequately resolved.
-Perform post-resolution follow ups with end users.
-Develop help sheets and FAQ lists for end users.
-Reinforce SLAs to manage end-user expectations.
Keywords: Stanford Hotels Corporation, San Francisco , IT Service Desk Technician- Entry Level, Professions , San Francisco, California
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