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IT Consultant, Support Administrator

Company: Veritas Investments
Location: San Francisco
Posted on: November 22, 2021

Job Description:

JOB SUMMARYVeritas Investments, Inc. is one of the leading real estate management companies that specializes in operating mixed-use multifamily and retail properties in the San Francisco Bay Area.This role will be the face of the Technology department and provide a full spectrum of IT support. We are looking for someone with a passion for technology and top-notch customer service. You are an enthusiastic self-starter with strong problem-solving skills. The ideal person for this role must be comfortable and proficient supporting Executive level users in high stress situations, along with the general population of end users. Troubleshooting, diagnosing problems and resolution of support issues are key responsibilities in this role.A large portion of the IT Support Administrator's job will revolve around intake, management, and delegation of the IT help desk. It will be your responsibility to complete the tickets or delegate it to another team member. Organizational skills and attention to detail are crucial for this role.ESSENTIAL DUTIES & RESPONSIBILITIESBuild and cultivate long-term relationships.Triage, troubleshoot and resolve IT requests across the entire organization. Provide white-glove support for all IT requests for Executive level individuals. Manage on/off-boarding process of firm employees.Configure, maintain, troubleshoot & repair all office computers, equipment & peripherals.Document existing and ongoing changes to all the systems and infrastructure.Update and publish documentation and knowledge base articles.Support audio/video system in all conference rooms.Monitor networks and systems for security vulnerabilities, malicious/suspicious behavior, availability and performance.Implement security best practices across all system and make recommendations for constant improvement to the firm's cybersecurity posture.Help manage open projects and tasks using the IT Team's project management software.Update and maintain disaster recovery plan and al server, workstation, and device backups.QUALIFICATIONSBachelor's degree with 5+ years of experience in IT Helpdesk.Exceptional communication skills, both verbal and written.Ability to work with all levels within the organization.Strong Windows administration, MacOS and Linux/Unix is a plus.Experience with SaaS administration: Azure, Office 365. Certification is preferred.Windows Server administration, Active Directory and Cybersecurity experience strongly preferred.Practical network administration experience: DHCP, DNS, RADIUS, etc. Mobile device administration: iOS and Android.Audio/Video system understanding.ABOUT VERITAS INVESTMENTS: Veritas Investments, Inc. is an experienced real estate investment manager that specializes in operating mixed-use multifamily and retail properties in the San Francisco Bay Area.The company offers institutional and individual investors a vertically-integrated platform and a clearly defined investment strategy that focuses on acquiring classic, often architecturally distinctive properties in the area's most iconic neighborhoods, and then enhancing their income and value through building and management improvements. The company holds a track record for moving quickly on opportunities, executing efficiently on strategy, and delivering superior financial performance to investors while giving back to the community.Veritas is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants for employment will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Veritas is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Veritas Investments, San Francisco , IT Consultant, Support Administrator, Professions , San Francisco, California

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