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Business Intelligence Analyst - Product and Content Analytics

Company: MasterClass
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Who we are: MasterClass is transforming online education by enabling anyone in the world to learn from the very best. We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller. Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others. We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles. We have created online classes taught by famous masters- Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come. Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes. What we are looking for: Data, and how they are used, play a central role at MasterClass and are at the heart of how we make business, product, content, and operational decisions. Our growing Data organization (Analytics, Data Science, and Data Engineering) is a specialized, cross-functional group that collaborates with a variety of departments to drive decisions and provide direction for future growth at MasterClass. We are looking for an exceptional reporting and measurement expert whose work will help explain trends and identify opportunities. The ideal candidate for this role requires someone with the ability to develop compelling interactive and static performance dashboards and help standardize our measurement practice across platforms.-- Responsibilities of the role:

  • Build, maintain, and communicate detailed reporting, visualization, and dashboards to deliver business insights, to identify customer behaviors, and to show business health
  • Ability to manage a repository of re-usable data visualization templates and views
  • Train and support colleagues in the use of self-service data exploration and visualization tools
  • Perform ad hoc analyses, as necessarily
  • Partner with data engineers to build and maintain production ready dashboards, and organize and summarize data to facilitate analysis and reporting
  • Translate business questions from stakeholders into detailed tracking specifications across all platforms and ensure data is flowing through reporting accurately and swiftly
  • Develop documentation of use cases, tracking specs and QA results and best practices.
  • Assist in establishing governance, best practice operational and ad-hoc processes for data capture changes. Requirements:
    • Bachelor's degree in a related quantitative field (Computer Science, Mathematics, Statistics, Engineering, Physics, Information Systems) preferred. Advanced degree preferred.
    • 2+ years of professional experience as a Business Intelligence Analyst, preferably for an online content, video, subscription or e-commerce property/platform--
    • 2+ years of professional experience gathering requirements and using Looker, Tableau, or Power BI to design and build effective self-service dashboards, visualizations, and reporting tools for a variety of business use cases
    • Media analytics experience measuring growth and user behavior as well as measuring KPIs related to performance is preferred--
    • 1+ year of professional experience with SQL, with experience writing structured and efficient queries on large data sets (e.g. Redshift, PostgreSQL, Hive) and using window functions, joins, subqueries, etc.--
    • Experience with Segment or Amplitude is a strong plus
    • Experience with Python or R is a plus
    • Ability to work full-time in our San Francisco office
    • Legally eligible to work in the United States At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you. #LI-EW1

Keywords: MasterClass, San Francisco , Business Intelligence Analyst - Product and Content Analytics, Professions , San Francisco, California

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