Program Coordinator - Quality Initiatives and Serious Illness Care Program
Company: Stanford University
Posted on: April 10, 2021
Program Coordinator - Quality Initiatives and Serious Illness
Care Program The Program Coordinator (Administrative Associate 3)
will provide administrative or operational support with limited
supervision for Quality Initiatives and the Serious Illness Care
Program for the Department of Medicine. The Department of Medicine
(DOM) is the largest department in the School and provides clinical
services to approximately 40% of SHC patients. With a consolidated
budget of more than $360 million, fifty-percent from clinical
activity, and nearly 600 faculty members, the Program Coordinator
plays a vital role in quality initiatives across the Department.
The Serious Illness Care Program (SICP) was developed as a
collaborative approach to implement new methods and techniques to
address patients facing serious illness or end-of-life decisions.
Stanford DOM has entered into this collaborative program with the
Brigham and Women's Hospital (Boston, MA) and is currently piloting
these methods and tools within the Oncology and Hematology
divisions in the DOM, and within the cancer service line at
Stanford Health Care (SHC). The implementation team is responsible
for planning, executing, and overseeing elements of the Serious
Illness Care Program through the lifetime of the project. The
Program Coordinator is a core member of the implementation team and
will be responsible for the following: complete oversight of the
SICP training component, maintenance of DOM and SICP reports and
dashboards, conduct analytics via the EPIC electronic medical
record and SHC Edge Reporting, partner with the clinical leads and
project manager to prioritize and respond to program inquiries,
maintain reporting compliance with CME, enhance program tools and
methodologies, support scheduling of meetings and workshops,
process financial transactions in Oracle, and support decisions
that improve both costs and quality, among other duties as
assigned. The Program Coordinator will preferably have experience
in program implementation and requires a strong background in
administrative operations. It is essential that they demonstrate
excellent working relationships with physician leaders and other
clinical and non-clinical staff. He or she often serves as a
resource on special projects as required. The position requires
excellent communication skills and he or she will ideally have
experience in a highly professional setting. The ideal candidate
will have the ability to work independently and in a team
environment wearing many different hats.
- Work with the Clinical Lead and Project Manager to maintain and
implement the Serious Illness Care Program, including the
Communications Skills Trainings, across DOM divisions.
- Gain and disseminate subject matter expertise through
participation in the Care Program Collaborative between Stanford
DOM and Brigham and Women's Hospital.
- Act on behalf of the supervisor, department manager, or chair
in regards to establishing priorities and identifying and resolving
problems that are administrative in nature.
- Oversee and host Serious Illness Care Program's Communication
Skills Trainings, including communicating with clinician trainees,
faculty trainers, and patient actors, maintain CME compliance.
- Oversee and/or perform duties associated with scheduling,
organizing, and operating complex conferences, seminars, and
events, including arranging with vendors for services, overseeing
the production and distribution of materials, administering
logistics, and managing event within budget.
- Maintain spreadsheets and databases for quality dashboards for
DOM and SICP using specialized software and systems.
- Compose and draft documents and correspondence for
presentations, course handouts, grants, conferences, seminars, and
reports; perform substantial editing and fact checking. Create,
maintain, modify, and/or ensure accuracy of content in various unit
documents, displays, reports, brochures, social media, and/or
- Plan and schedule calendar(s) with limited consultation,
resolve calendaring conflicts, and arrange travel in compliance
with unit, university, and sponsor policies.
- Oversee and/or process a variety of complex financial
transactions; produce, monitor, and reconcile budget statements;
research, identify, and resolve discrepancies. May assist with
capital or special equipment requests and/or vendor selection. *-
The job duties listed are typical examples of work performed by
positions in this job classification and are not designed to
contain or be interpreted as a comprehensive inventory of all
duties, tasks, and responsibilities. Specific duties and
responsibilities may vary depending on department or program needs
without changing the general nature and scope of the job or level
of responsibility. Employees may also perform other duties as
assigned. DESIRED QUALIFICATIONS:
- Experience in Stanford business intelligence systems or other
clinical and administrative computing systems preferred.
- Experience in program implementation preferred. EDUCATION &
- High school diploma and four years of administrative
experience, or combination of education and relevant experience.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
- Advanced computer skills and demonstrated experience with
office software and email applications.
- Demonstrated success in following through and completing
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to prioritize, multi-task, and assign work to
- Ability to take initiative and ownership of projects.
- Ability to routinely and independently exercise sound judgment
in making decisions. PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, grasp
lightly/fine manipulation, grasp forcefully, use a telephone,
sort/file paperwork or parts, lift/carry/push/pull objects that
weigh up to 10 pounds.
- Rarely twist/bend/stoop/squat, kneel/crawl. * - Consistent with
its obligations under the law, the University will provide
reasonable accommodation to any employee with a disability who
requires accommodation to perform the essential functions of his or
her job. WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well
with Stanford colleagues and clients and with external
- Promote Culture of Safety: Demonstrates commitment to personal
responsibility and value for safety; communicates safety concerns;
uses and promotes safe behaviors based on training and lessons
- Subject to and expected to comply with all applicable
University policies and procedures, including but not limited to
the personnel policies and other policies found in the University's
Administrative Guide, http://adminguide.stanford.edu . Why Stanford
is for You:
Imagine a world without search engines or social platforms.
Consider lives saved through first-ever organ transplants and
research to cure illnesses. Stanford University has revolutionized
the way we live and enrich the world. Supporting this mission is
our diverse and dedicated 17,000 staff. We seek talent driven to
impact the future of our legacy. Our culture and unique perks
empower you with:
- Freedom to grow. We offer career development programs, tuition
reimbursement, or audit a course. Join a TedTalk, film screening,
or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous
time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds
of health or fitness classes at our world-class exercise
facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails,
- Enviable resources. Enjoy free commuter programs, ridesharing
incentives, discounts and more. *- Stanford is an equal employment
opportunity and affirmative action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, protected veteran status, or any other
characteristic protected by law. --- School of Medicine, Stanford,
California, United States --- School of Medicine, Stanford,
California, United States --- School of Medicine, Stanford,
California, United States Consistent with its obligations under the
law, the University will provide reasonable accommodation to any
employee with a disability who requires accommodation to perform
the essential functions of his or her job. Stanford is an equal
employment opportunity and affirmative action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, protected veteran
status, or any other characteristic protected by law. you are
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Keywords: Stanford University, San Francisco , Program Coordinator - Quality Initiatives and Serious Illness Care Program, Professions , Stanford, California
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