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Air Export Coordinator

Company: Agility Logistics
Location: San Francisco
Posted on: April 9, 2021

Job Description:



Job Description

Position: Air Export Coordinator

Location: SFO (Burlingame, CA)

Reporting To: Operations Manager

FLSA Classification: Non-Exempt

SUMMARY

The Air Export Coordinator is responsible for processing export shipments while coordinating with the internal customer service group and providing timely updates to external customer. He/she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Close Air waybills timely to meet gateway and airline cutoffs
  • Proper Handling of Expedited, Out of Gauge and Hazardous freight
  • Print all Necessary Export Documents
  • Provide Warehouse with loading docs
  • Perform Export Clearance
  • Send Pre-advises/ J2J to destination offices / agents
  • Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt, report any discrepancies to avoid mis-handling of goods.
  • Responsible for timely update of milestones in AS400 operating system.
  • As a contingency to Customer Service, the Operations Coordinator will contact customers with exceptions to advise shipment status or to obtain shipment information in a professional manner
  • Assists the day-to-day operations of the export department to ensure that customer requirements are met
  • Ensure that file contains all necessary document copies in proper sequence and are uploaded properly to document management system.
  • Assists with ensuring that payable and receivable documents are completed accurately and forwarded within time constraints
  • Trace shipment through transit points up to final destination and advice customer service as needed with timely updates.
  • Ensures that highest level of data quality and integrity by processing shipment accurately
  • Other duties as assigned by management
  • Set up reporting to monitor key accounts activity/shipments on a daily basis and liaison with both overseas offices and our own
  • Assist with additional lane set up as required by customer
  • Oversee special projects.as needed
  • Coordinate communication between all parties to ensure customer requirements are met
  • First point of customer contact for day to day issues/problems
  • First point of contact for destination offices and will resolve any issues/problems timely to avoid delays to customer. Also answering destination timely for any corrections required.
  • Identify problems and proactively resolve any issues to minimize impact to client and Agility.
  • Must possess high level of organization and time management of workload and self

    Agility Culture from Agility Logistics on Vimeo.

Keywords: Agility Logistics, San Francisco , Air Export Coordinator, Professions , San Francisco, California

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