Sales Operations Analyst
Company: NoRedInk
Location: San Francisco
Posted on: February 25, 2021
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Job Description:
It has never been more important that students around the world
have the tools and support to learn through digital instruction.
NoRedInk now helps students become better writers in more than 60%
of middle and high schools in the U.S., but we are just getting
started. Our adaptive curriculum deeply engages learners by
personalizing exercises to their interests, guiding them
step-by-step through the writing process, and boosting their skills
through differentiated practice. We're relentlessly focused on
enabling all students to harness the power of the written word.As a
Sales Operations Analyst, you will efficiently process sales order
forms to billing and provide sales support, sales coordination, and
customer service to the Sales Team and our public school
customers.What you'll do:Pre-Sales* Understand and apply consistent
pricing structure* Understand and advise Sales on sales policies
and procedures* Monitor and resolve customer order forms and
questionnaires * Review and advise sales order forms for
non-standard terms prior to customer distribution* Monitor and
resolve salesforce.com cases involved with Sales and Customer
SuccessSales Process* Follow-up on orders with Sales and customers
to determine status* Process orders when marked as closed won -
reviewing order form with customer purchase order/contract to
ensure terms are consistent and compliance with company policy
(contract start and end dates, service type, amount, payment terms,
special conditions, etc.)Post Sales* Process changes and
adjustments to existing orders or invoices* Follow up with customer
on missing purchase orders or other documentsAdministrative*
Provide training to Sales team on sales policies and procedures*
Assist with Accounts Receivable staff on collection of outstanding
invoices (as needed)* Assist Sales teams in completing customer
forms, often coordinating with the Legal team and adhering to
deadlines* Prepare or issue reports to Inside and Field Sales that
help with sales productivity.* Monitor report detailing paperwork
out to potential customersYou Have:* Associates or bachelor's
degree preferred. Business degree is a plus.* 3 years relevant work
experience in sales operations* Experience working in fast paced
SaaS company, especially in Education or Public Sector* Strong
organizational, mathematical and analytical skills required.*
Ability to multi-task and work independently with high attention to
detail.* Ability to handle volume of transactions and meet specific
deadlines* Strong interpersonal, written, and verbal communication
skills.* Positive attitude and desire to make a difference.*
Experience using Salesforce.com and billing platforms (SaaSOptics)*
Proficiency with google suite, dropbox paperWhy NoRedInk?NoRedInk
offers a range of benefits to help you thrive in and out of the
office, including flex PTO, a relaxed WFH policy, and paid parental
leave. Our team members care deeply about our core values:* Put
teachers and students first* Relentlessly improve* Invest in and
take care of each other* Act with humility* Delight in our workWe
work to model and promote these daily, helping to foster an
environment that's fun, collaborative, and highly engaged. Check
out our 2-minute pitch on NBC or read articles about us in The
Washington Post, Wall Street Journal, and Forbes.NoRedInk is an
equal opportunity employer. We know that a diverse workforce is the
strongest workforce, and are committed to building and supporting
an inclusive environment for all. * Note: Agencies or other
third-party recruiters may not submit unsolicited candidate resumes
or their information to any NoRedInk employee, including a NoRedInk
Recruiter, unless a contract is signed and you are given permission
by the Talent Acquisition team to work on a job opening.
Keywords: NoRedInk, San Francisco , Sales Operations Analyst, Professions , San Francisco, California
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