Sales Operations Analyst

Company: NoRedInk
Location: San Francisco
Posted on: February 25, 2021

Job Description:

It has never been more important that students around the world have the tools and support to learn through digital instruction. NoRedInk now helps students become better writers in more than 60% of middle and high schools in the U.S., but we are just getting started. Our adaptive curriculum deeply engages learners by personalizing exercises to their interests, guiding them step-by-step through the writing process, and boosting their skills through differentiated practice. We're relentlessly focused on enabling all students to harness the power of the written word.As a Sales Operations Analyst, you will efficiently process sales order forms to billing and provide sales support, sales coordination, and customer service to the Sales Team and our public school customers.What you'll do:Pre-Sales* Understand and apply consistent pricing structure* Understand and advise Sales on sales policies and procedures* Monitor and resolve customer order forms and questionnaires * Review and advise sales order forms for non-standard terms prior to customer distribution* Monitor and resolve salesforce.com cases involved with Sales and Customer SuccessSales Process* Follow-up on orders with Sales and customers to determine status* Process orders when marked as closed won - reviewing order form with customer purchase order/contract to ensure terms are consistent and compliance with company policy (contract start and end dates, service type, amount, payment terms, special conditions, etc.)Post Sales* Process changes and adjustments to existing orders or invoices* Follow up with customer on missing purchase orders or other documentsAdministrative* Provide training to Sales team on sales policies and procedures* Assist with Accounts Receivable staff on collection of outstanding invoices (as needed)* Assist Sales teams in completing customer forms, often coordinating with the Legal team and adhering to deadlines* Prepare or issue reports to Inside and Field Sales that help with sales productivity.* Monitor report detailing paperwork out to potential customersYou Have:* Associates or bachelor's degree preferred. Business degree is a plus.* 3 years relevant work experience in sales operations* Experience working in fast paced SaaS company, especially in Education or Public Sector* Strong organizational, mathematical and analytical skills required.* Ability to multi-task and work independently with high attention to detail.* Ability to handle volume of transactions and meet specific deadlines* Strong interpersonal, written, and verbal communication skills.* Positive attitude and desire to make a difference.* Experience using Salesforce.com and billing platforms (SaaSOptics)* Proficiency with google suite, dropbox paperWhy NoRedInk?NoRedInk offers a range of benefits to help you thrive in and out of the office, including flex PTO, a relaxed WFH policy, and paid parental leave. Our team members care deeply about our core values:* Put teachers and students first* Relentlessly improve* Invest in and take care of each other* Act with humility* Delight in our workWe work to model and promote these daily, helping to foster an environment that's fun, collaborative, and highly engaged. Check out our 2-minute pitch on NBC or read articles about us in The Washington Post, Wall Street Journal, and Forbes.NoRedInk is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all. * Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Keywords: NoRedInk, San Francisco , Sales Operations Analyst, Professions , San Francisco, California