Site Reliability Engineer
Company: Gruntwork
Location: San Francisco
Posted on: February 25, 2021
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Job Description:
Be an SRE without being on call! Help Gruntwork develop its
internal SRE practices as well as offer SRE as a product to enable
our hundreds of customers to achieve world-class operations and
reliability, all while not being woken up at 3am!What You'll Work
On* Build an SRE product offering Create a new product offering for
Gruntwork customers that includes Production Readiness Reviews,
training and implementation strategies for SLIs/SLOs/SLAs, error
budgets, chaos engineering strategies, blame-free post-mortems,
logging, monitoring, and alerting strategies around availability,
latency, and overall systems health. This solution will be deployed
both internally for Gruntwork and externally for our customers.*
Spend Max 50% of Your Time On Toil We are adamant about having our
SREs spend 50% of their time or less on toil and the rest on
engineering solutions to reduce it for the whole team. We enforce
this by using a rotational schedule that ensures at least 50% of
your time is free for engineering work.* No On-Call A key goal at
Gruntwork is that no one should have to be woken up in the middle
of the night or on New Year's Day due to an outage. We do not have
an on-call rotation now and we're building out an SRE team to help
us keep it that way. How do we design products where outages don't
require paging someone? How do we design infrastructure where these
outages are rare? What sorts of SLIs, SLOs, and SLAs should we
promise customers? and the rest engineering solutions to reduce it
for the whole team.* Document tribal knowledge Capture siloed
knowledge and create knowledgebase articles, runbooks, and other
documentation for the internal team as well as Gruntwork
customers.* Gruntwork systems Own the systems and infrastructure
that power our web presence, internal tooling, and upcoming
Software as a Service platform.* World-class customer support While
participating in business-hours only support rotations, triage
customer requests, teach Gruntwork and DevOps best-practices, help
resolve problems, escalate to internal SMEs, and automate and
document the solutions so that problems are mitigated for future
users.* And a little bit of everything else. Gruntwork is a small,
distributed, self-funded, profitable startup, so things are
changing all the time, and we all wear many hats. You should expect
to write plenty of code, but, depending on your interests, there
will also be ample opportunity to write blog posts, give talks,
contribute to open source, go to conferences, talk with customers,
do sales calls, think through financial questions, interview
candidates, mentor new hires, design products, come up with
marketing ideas, discuss strategy, consider legal questions, and
all the other tasks that are part of working at a small
company.Requirements* You hate doing the same thing twice and would
rather spend the time to automate a problem away than do the same
work again.* You have strong communication skills and are
comfortable engaging with external customers.* You know how to
write code across the stack ("Dev").* You have experience running
production software ("Ops").* You have a strong background in
software engineering (or are working hard on it!).* You have a
passion for learning new technologies and languages* Bonus points
for a sense of humor, empathy, and curiosity.* Note that we're less
concerned with prior experience than we are with curiosity about
all areas of the stack and demonstrated ability to learn quickly
and go deep when necessary.Benefits* Above-Market Salary. To reduce
bias and increase transparency, we compute all salaries using
formulas. The formula factors in your title and location and uses a
multiplier to produce a result that's above market for that title
and location.* Profit-Sharing Bonus. We set aside a pot of money at
the end of each year based on profits and distribute bonuses
according to a formula that uses as inputs your level within the
company and the length of your tenure at the company.* Performance
Bonus. We give performance-based bonuses as often as once a
quarter, depending on your performance.* Progressive Equity. We
grant progressive equity to all new Grunts. This means that, in the
case of a large exit (e.g., acquisition), the financial benefits
get distributed more evenly across the whole team rather than
solely going to the founders.* Medical/Dental/Vision Insurance. We
offer a range of high-quality plans with a large portion paid by
the company.* FSA and HSAs. We don't contribute to these accounts,
but we do offer them as an option.* 401(k). We contribute a portion
of your salary to your pension or 401(k).* Disability insurance. If
you get disabled, we have a policy that will pay out a portion of
your salary.* Hardware budget. We'll buy you a brand new benchmark
Apple laptop upon joining. It will be owned by you, not the
company.* Personal Budget. We'll give you a personal budget of one
thousand dollars per month to spend on your workspace (e.g., a
co-working space), health (e.g., gym, yoga), time (e.g.,
babysitter), and/or learning (e.g., books, courses).* Minimum
Vacation. We require that you take at least 4 weeks of vacation per
year. And we'll track it to make sure you do!Life First, Then
WorkWe believe in planning our work around our lives, not the other
way around. To help achieve that we offer * Remote work that lets
you control your hours and physical location.* Normal working hours
that usually amount to not more than -40h per week, and no working
on weekends or holidays.* Deliberate project planning that takes
into account the time zone of all team members.* A minimum vacation
policy where you must take at least 4 weeks per year away from
work.* No one carrying a pager and no on-call rotation. We enable
this by only offering support contracts with SLAs of responses on
business days / hours only.
Keywords: Gruntwork, San Francisco , Site Reliability Engineer, Professions , San Francisco, California
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