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Lab IT Analyst

Company: Kelly
Location: Brisbane
Posted on: February 25, 2021

Job Description:

Kelly Services is seeking a Lab IT Analyst--for a Biotechnology company in Brisbane, CA.Job Title:--Lab IT Analyst Location: Brisbane, CA (Onsite)Type: Contract (W2)Contract Duration:--9-12 months to start, possible contract to permPay Rate: $28.57-30.36/HR depending on experience Shift: Day shift Monday through Friday standard shiftSUMMARYLab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands.Job Description:* Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation* Administers and assures connectivity of customer's Operating System based platforms* Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment* Implements Windows based security, including but not limited to: the lab environment and customers' needs* Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner* Ensures adherence to client's corporate policies through periodic reporting and compliance programs* Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues* Supports management in the development and implementation of training initiatives for Services personnel* Document procedures, policies, troubleshooting and best practices* Create and maintain a physical inventory of lab equipment, PC's, software and any other information pertinent to the environment* Responds to Lab software/hardware related inquiries* Escalates IT issues that are not resolved via regularly identified support channels.* Shares technical and process updates* Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.* Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.* Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively.* Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.Qualifications:--- Bachelors of Science in Computer Science, Life Science or equivalent industry experience--- 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems--- Experience with virtual machine support--- Experience with scientific instrumentationIf this position is of interest to you please share your updated word profile at shazneen.irani@kellyservices.com and advise the best time and number at which you can be reached. Shazneen IraniProfessional Technical RecruiterKelly Services, Inc.shazneen.irani@kellyservices.comkellyservices.com

Keywords: Kelly, San Francisco , Lab IT Analyst, Professions , Brisbane, California

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