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IT Support Analyst (Contract)

Company: Pocket Gems
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Pocket Gems seeks to build the greatest games and most compelling interactive entertainment in the world. That's the mission our founders began with in an apartment above a pizza shop back in 2009 and it continues to inspire us today. Since then, we've grown to over 200 people in San Francisco, and with $155 million in backing from Sequoia Capital and Tencent, we're constantly breaking new ground in mobile entertainment. Our products have been downloaded over 450 million times by players around the world. In recent years, we've launched Episode, a mobile storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy game. As our community of players continues to grow, we're committed to building diverse and inclusive environments across our teams, and in our games. As Pocket Gems' IT Support Analyst , you will be responsible for addressing our company's individual and collective IT needs. You will join a three-person team and be responsible for supporting our network and device management infrastructure, managing and automating our internal helpdesk, and improving internal processes. You should be extremely flexible, ready to tackle new challenges, comfortable working in a startup environment, and a great team player eager to collaborate and innovate within the mobile entertainment industry. *Please note this is a six month contract assignment* What We've Accomplished:

  • Cloud migration of Mobile device management tools--
  • Upgrading phone system to VOIP for improved user experience What You'll Do:
    • Provide world class internal support on laptops, peripherals and accounts including setting up, configuring, and tracking machines
    • Provide first level support of computer problems and set Return merchandise authorization requests as needed
    • Work within and improve upon our JIRA-based ticketing system
    • Follow and maintain documentation with an eye to process improvement
    • Develop and implement more efficient workflows for the team
    • Identify and explore new technologies which will help enhance the overall IT function What You Bring to the IT Team :
      • 1-2 years in an IT support role with a strong customer service orientation
      • Experience maintaining Windows and Mac computers
      • Understanding of OSI model and layers
      • Experience administrating company-wide tools or services
      • Comfortable with cloud-based SAAS environments and Google products
      • Excellent communication and teamwork skills
      • Familiarity with mobile device management tools
      • Previous experience working in tech startups and/or the gaming industry
      • Experience with VMware Workspace One, JAMF Pro, G-suite, Unity
      • Experience deploying and customizing JIRA projects At Pocket Gems, we're building teams that value originality, inclusivity, and accountability. While we believe we offer competitive perks, such as annual bonuses, unlimited PTO, 401k matching, and a generous benefits package, we hope to engage with talent based on our core values .-- Pocket Gems is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.-- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest an d conviction records. If you have preferred pronouns by which you'd like to be addressed, feel free to provide them below. Your response is optional.
        LinkedIn Profile
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Pocket Gems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Pocket Gems, San Francisco , IT Support Analyst (Contract), Professions , San Francisco, California

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