Store Lead Consultant
Company: FedEx Office
Location: Emeryville
Posted on: January 15, 2021
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Job Description:
Job Number: 1965009BREmployment Type: Regular Full-TimeJob
Category: RetailShift: EveningRegion: 040 : Bay AreaAddress Line 1:
5895 Christie AveAddress Line 2: Ste 214City: EmeryvilleState:
CaliforniaZip Code: 94608Career Preview To learn more about working
at our FedEx Office Stores, follow the link below for an inside
look at a career with us.FedEx Office Career Preview Position
Summary The Lead Consultant is knowledgeable in all areas of the
Store's business, including print, signs & graphics, and shipping,
and consistently delivers a positive customer experience to all
customers. The Lead Consultant's time will be spent taking customer
orders; coordinating store activities; providing pricing
information; recommending the appropriate FedEx Office products and
services; producing complex orders; operating equipment that
requires advanced operational knowledge and expertise; managing,
monitoring and facilitating all production processes. The Lead
Consultant performs their duties utilizing consultative skills to
anticipate needs, suggest alternatives and provide solutions to
colleagues and customers. With leadership direction, the Lead
Consultant may provide direction to the Consultant and solve
escalated customer issuesGeneral Duties and Responsibilities (This
is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)*
Demonstrates consultative behaviors to ensure friendly, polite,
expert service is delivered to all customers* Manages production
flow to ensure all production orders are done right and on time*
Takes customer orders, giving pricing information, performs
consultative selling to customers, and and recommends FedEx Office
products and services tracks and logs all production jobs* Takes
lead responsibility for digital imaging, scheduling and running
black and white or color production on full service orders,
including finishing services and large job management* Sets up
complex orders and performs multiple tasks at the same time*
Responsible for ensuring quality during and after production
process* Ensures communication among shifts* Coordinates pick-up
and delivery of customer orders* May provide leadership to team
members on an assigned shift* Assists in the training of store team
members* Collates, sorts and organizes customer orders* Operates
the Point of Sale terminal (POS), handles financial transactions
and makes change.* Completes required financial paperwork and may
assist with financial reporting including daily sales, close-outs
and bank deposits* Follows instructions of supervisors and assists
other team members in performing store functions* Follows FedEx
Office standard operating procedures as well as adhering to legal,
HR, safety and security policies and procedures* Secondary
responsibility for coordination of all shipping related services
and activities, to include:* Provides customer service by
determining appropriate shipping methods, informing customers of
company products, services, routes, and rates* Ensures quality
customer service is given to customers by providing packaging
services, as well as offering information about company products
and services* Offers assistance to customers by suggesting
appropriate shipping methods. Maintains inventory of shipping
supplies* Assembles parcels and prepares goods for shipping by
wrapping items in insulation, inserting items into shipping
containers, weighing packages, and affixing labels to parcels* All
other duties as needed or requiredMinimum Qualifications and
Requirements * High school diploma or equivalent education* 2+
years of specialized experience* Excellent verbal and written
communication skills* For new hires, must meet all FedEx Office
employment qualifications in force at time of hiring* For current
FedEx Office team members, must meet hiring criteria for the
position and transfer requirements as outlined in the Team Member
HandbookEssential Functions * Ability to stand during entire shift,
excluding meal and rest periods* Ability to move and lift 55
pounds* Ability, on a consistent basis, to bend/twist at the waist
and knees* Ability, on a consistent basis, to communicate
effectively with customers, vendors, and other team members*
Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction* Ability, on a consistent
basis, to function in a fast-paced environment, under substantial
pressure* Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time* Ability, on a
consistent basis, to work with minimal supervision* Ability, on a
consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office
business; regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the
positionQuality Driven Management (QDM) (Quality Driven Management
strives to deliver market-leading customer experience, business
excellence, and financial return through a Quality-oriented culture
and day-to-day application of Quality science.)* Suggests areas for
improvement in internal processes along with possible solutions*
Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility* Applies Quality
concepts presented at training during daily activities* Supports
FedEx Office Quality initiativesEEO Statement We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable federal, state, and local laws,
including the San Francisco Fair Chance Ordinance, the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance, and the New
York City Fair Chance Act. FedEx Office encourages all qualified
applicants, including those with criminal histories, to apply for
any open position. America's military veterans and individuals with
disabilities are strongly encouraged to apply. If you have a
disability and you need assistance in order to apply for a position
with FedEx Office, please email us at
HR.BrassRingHelp@fedex.com.
Keywords: FedEx Office, San Francisco , Store Lead Consultant, Professions , Emeryville, California
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