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Deskside/Mac Technician

Company: US Tech Solutions Inc.
Location: Belmont
Posted on: November 23, 2020

Job Description:

Job Description US Tech Solutions is seeking a ldquoDesksideMac Technicianrdquo for 10 Months contract position Belmont CA Job Poster Sabboo Khatoon Summary Under the general supervision of the Manager, End User Computing and IAM Services, the Desk Side.Mac Technician is responsible for IMACs (Installs, Moves, Adds, Changes) and technical hardwaresoftware support. In this position you will focus on solving customer IT issues and requests by supporting MacBookrsquos, laptops, desktops, mobile devices, and printers. You will also be responsible for equipment moves, smart hands support, event support, and VIP support. Experience in all areas of Apple Devices is critical. This is a ldquohands-onrdquo technical role that requires good people skills. Primary Responsibilities Include bull Analyze and resolve hardwaresoftware problems onsite or remote operational mode bull Installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Mac OS and Microsoft Windows bull Removal and installation of hardware components and peripherals bull Installation of additional software manually and via deployment console bull User requests for technical advice and support bull Installation and customization of client equipment bull Provide concierge support to VIPExecutive personnel as needed bull Classification of technical queries and forwarded to relevant departments bull Documentation of customer inquiries bull PC Refresh Life Cycle Process and deployment bull Use client security (antivirus, encryption), remote support and ticketing tools bull Customizing user profiles bull Hardware installation and hardware expansion bull Instruction and advice to the user bull Backup and restore of user data bull Coordination with IT coordinators and users Job Requirements bull Position is responsible for desk-side support in a Windows and Mac OS environment. bull Experience working in a blended environment Macs on a Windows network running Active Directory authentication. bull Understanding of Microsoft environmentnetwork including Active Directory, servers, operating systems and common business softwareapplications (i.e. Adobe, MS Office) bull Support includes installs, equipment pick-up, and equipment inventory. bull Perform miscellaneous software hardware installs, configuration of Windows PC and Mac equipment. Provide 2nd level trouble shooting of all problems related to this activity. bull Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. bull Should be able to troubleshoot and isolate issues related to end user computing environments printers, networks, MaciOS devices, computer devices, and other attached devices. EducationExperience bull 3-5 years of professional work experience in related field bull Associates Degree or higher in related field preferred bull ITIL Foundations V3 preferred bull Apple technical certifications strongly preferred both Mac OS X certifications (ACHDS, ACTC, ACSA), and hardware certifications (ACDT, ACPT). bull ANetwork or equivalent-RequiredMCSA or equivalent preferred bull Experience in dealing with remote technical support ticket tool bull IT Experience 3 years bull Mac OS Experience 3 years bull PC Troubleshooting Experience 3 years About US Tech Solutions Your talent, our opportunities - This is the premise behind US Tech Solutions. You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. Connect with our talent team today. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20 of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated ldquoThe Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website www.ustechsolutions.com. ldquoUS Tech is an Equal Opportunity Employer" and ldquos all other parties authorized to work in the US are encouraged to apply." Apply Interested candidates are requested to send their resume to Sabboo at

Keywords: US Tech Solutions Inc., San Francisco , Deskside/Mac Technician, Professions , Belmont, California

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