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AppD Billing and Collection Analyst

Company: AppDynamics
Location: San Francisco
Posted on: September 17, 2020

Job Description:

About UsAppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance. AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale which has led to proven success and trust with the Global 2000.

About You

We're looking for a stellar Billing and Collections Analyst to join our Billing, Credit and Collections Team in San Francisco. We're focused on finding a candidate with a great personality and excellent relevant experience, so if you think you're the one, we'd love to get to know you!
Minimum Requirements


  • B.S. degree preferred.
  • Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge.
  • Excellent oral and written communication skills.
  • Demonstrated ability to take ownership for projects and drive to completion.
  • Experience in a fast changing, fast-paced company.
  • Excellent teamwork, including the ability to interact with all organizational groups and levels.
  • Strong Excel skills required.


    Also preferred:




    • Experience with NetSuite and SalesForce
    • Ability to identify areas for improvement in existing processes


      About The RoleBilling:


      • Review customer contracts, quotes and purchase orders and issue invoices to customers in accordance with relevant agreed terms.
      • Work closely with the Order Operations team to assure bookings workflow to invoices is accurate.
      • Collaborate with Finance Department to explain any unusual trends regarding receivables.
      • Discover and advise on best way to invoice customers via payment portals or other unique interfaces.
      • Learn overview of sales tax/VAT regulations covering the company's sales.
      • Work with the global Sales team and customers to resolve any customer-facing issues timely and accurately
      • Ensure integrity of key processes by understanding systems, flow of transactions and internal controls.
      • Participate in cross functional, quote to cash process and system initiatives to gain efficiencies and effectiveness.
      • Work actively with external auditors to ensure that company receivables are reported in accordance with GAAP


        Collections:




        • Ability to analyze aging and explain the changes within aging on a monthly basis and meet established metrics
        • Ability to analyze, explain and calculate allowance for doubtful on a monthly basis
        • Proactively communicate with finance management and sales teams regarding results of credit review for potential customers.
        • Identify most important accounts receivable balances to collect on to meet company goals, and proactively connect with customers to ensure timely payment of related invoices. Build relationships with recurring customers in order to facilitate a smooth collection process.
        • Communicate collection estimates for the month or quarter to Finance team for utilizing in company forecasts.
        • Ability to manage an AR portfolio for cash collections and meeting cash metrics on a monthly basis
        • For nonpaying customers, follow company policy in the proper resolution of such invoices and/or propose methods of collecting payment.
        • Assess AppDynamics' policy around nonpaying customers and propose enhancements to the policy
        • Ability to assess process that is not optimal within credit and collections and make recommendations around process improvements



          Just a noteNote to Recruiters and Placement Agencies: AppDynamics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any AppDynamics employee. AppDynamics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of AppDynamics.

          AppDynamics is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other unlawful factor. AppDynamics complies with all applicable laws, including those regarding consideration of qualified applicants with criminal histories (such as the San Francisco Fair Chance Ordinance). If your disability makes it difficult for you to use this site, please contact talent@appdynamics.com. AppDynamics participates in E-Verify.#appd_jobs

Keywords: AppDynamics, San Francisco , AppD Billing and Collection Analyst, Professions , San Francisco, California

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