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Digital Consultant 4 - XD Senior Producer

Company: Wells Fargo Bank
Location: San Francisco
Posted on: January 17, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, e-mail, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. At Wells Fargo Experience Design (XD), we create simple, friendly digital experiences by being obsessed with what's most important to our 20 million customers and incorporating their voices into every decision we make. Wells Fargo has been around since 1852, but we're not old-fashioned. In fact, Wells Fargo has always been on the forefront of digital innovation. We were one of the first banks to go online, and we've never stopped innovating. The XD Senior Producer manages, plans, and organizes the XD effort on Agile teams. You work closely with the Value Stream Design Leads and Product Designers, managing day-to-day operations, and supporting the execution of the Value Stream strategy and tactical solutions. Why you'll thrive here: You share our passion for customer experience, problem-solving, and Design Operations. You play well with others but you aren't afraid to stand up for what you think is right. You're diplomatic and flexible, and you've got what it takes to influence others. You see the big picture, but you also find satisfaction in making every detail right. You are calm under pressure and know how to navigate the waters of a fast-paced, creative organization. You live and breathe project management and are always working to foster an environment where all team members can do their best work. You also: Have an understanding of the user-centered design process, including personas, task analysis, task flows, content audits, content strategies, and user testing Understand what's technically possible, and how business rules work with customer experience Have deep experience working in a medium to enterprise-level Agile environment and can adapt to the Wells Fargo Agile methodology. Are organized and able to work on several projects at once What you'll be responsible for: Collaborating with XD Design Managers, Content Strategists, Producers, Product Designers and Researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications Often acting as project lead, coordinating multi-disciplinary XD project teams, strategizing, estimating scope and sizing, and handling escalations Working on large projects or scrums as well as ongoing maintenance, both independently and as part of a team Working with project teams to understand business goals and identify customer needs Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more As a senior-level Producer, you may also: Present the entire experience to large groups or senior leaders Moderate working sessions Participate in early discovery work that helps to determine future strategy Advocate for change that enhances customer experience and improves process Own and maintain standards and guidelines Required Qualifications 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting Desired Qualifications Agile experience Experience building partnerships and consulting effectively with leadership Ability to consult, build, and maintain solid working relationships in and outside of immediate department Ability to provide leadership to a virtual or remote team Ability to manage vendor relationships for products or services including: contract negotiation, oversight, and SLA management Experience articulating a complex problem, design, or build strategy Financial services industry experience Ability to negotiate, influence, and collaborate to build successful relationships Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills Advanced Microsoft Project skills Project Management Professional (PMP) Adobe Creative Suite productions (Adobe CS6 suite of software) Knowledge and understanding of project management and implementation in an internet or mobile banking environment Experience with user centered design principles Other Desired Qualifications 5+ years experience guiding Interaction Designers, Visual Designers, Content Strategists, Product Designers to produce online and mobile customer experiences 3+ years of design agency or consulting experience with F100 companies Experience with Confluence and Jira (Atlassian Agile Management applications) Strong project management skills with ability to manage multiple projects in a cross-functional environment to include project planning, scoping, sizing and ongoing project cost tracking and reporting Working knowledge of the customer experience roles and deliverables Proven track record for managing complex creative design efforts BA, BS, or MA in Communications, Human Factors, Information Sciences or Graphic/Visual Arts Job Expectations Ability to travel up to 5% of the time Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. CA-SF-Financial District: Min: $109,200 Mid: $156,000 CA-Oakland: Min: $109,200 Mid: $156,000 NC-Charlotte: Min: $91,000 Mid: $130,000 Street Address CA-SF-Financial District: 550 California St - San Francisco, CA CA-Oakland: 1901 Harrison St - Oakland, CA NC-Charlotte: 401 S Tryon St - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, San Francisco , Digital Consultant 4 - XD Senior Producer, Professions , San Francisco, California

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