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Operations Associate

Company: EasyPost
Location: San Francisco
Posted on: September 16, 2019

Job Description:

A San Francisco based start-up, EasyPost is revolutionizing the entire shipping, logistics and fulfillment process for companies. Founded in 2012 as the first RESTful API for shipping, Easypost has thousands of customers shipping millions of packages each month. We're on a mission to remove the technical complexities of logistics so customers can get back to growing their businesses.

We are looking for a high-energy, driven team member with strong technical aptitude to join our Operations department. If you're a persuasive communicator with a passion for learning, continuous improvement, and teamwork, then we'd love to meet you!

What You'll Do:


  • Ensure all current and new process documentation is recorded and up to date

  • Define, track and analyze key performance metrics

  • Drive innovation and ideation of new features
  • Engage with customers to determine their needs
  • Work cross-functionally to determine internal needs
  • Identify areas to reduce churn/drop-off rate during onboarding process
  • Decrease the time to onboard new customers
  • Ensure new policies and processes are distributed to clients

  • Manage integration and documentation for current 3rd party platforms
  • Create, distribute, and maintain documentation for new platforms
  • Conduct internal training on new platforms and/or features for various teams
  • Update Twiki (internal EasyPost knowledge base) with relevant changes
  • Increase Knowledge Base consumption by clients
  • Report on Key Metrics of client compliance and performance

    About You:


    • Experience with data analytics

    • Knowledge of distribution and logistics functions and operations
    • Excellent written and verbal communication skills
    • Ability to manage timelines, prioritize and multitask
    • Works effectively with all levels, inside and outside of the organization
    • Proficient in Google Docs, especially Google Sheet

      What We Offer:


      • Competitive salary

      • Comprehensive medical, dental, and vision benefits
      • Flexible work schedule and paid time off

      • The opportunity to make massive contributions at a fast growing start-up

      • A great place to work with unlimited growth opportunities

Keywords: EasyPost, San Francisco , Operations Associate, Other , San Francisco, California

Click here to apply!

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