SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Santa Clara
Posted on: September 15, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLbrittany on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Keywords: Mommy Jobs Online, San Francisco , Inbound Travel Consultant, Other , Santa Clara, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Graduates - Teach English In China. Free Flights
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Manteca
Posted on: 09/16/2019

Grocery Shopper - San Rafael
Description: Every few years, a company emerges and transforms an industry. Instacart been leading the evolution of a 800B retail market, and redefining how people shop for groceries. In a few short years we've launched (more...)
Company: Instacart
Location: San Rafael
Posted on: 09/16/2019

$2500 Sign On Bonus - Hygienist
Description: Job DescriptionWestern Dental/Brident Dental amp Orthodontics is currently looking for bright, motivated, Dental Hygienists , like you, to help build our Hygiene program, grow 'patients
Company: Western Dental
Location: Watsonville
Posted on: 09/16/2019


Financial Services
Description: The Agent Opportunity We look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding Have key (more...)
Company: State Farm
Location: San Rafael
Posted on: 09/16/2019

ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Tracy
Posted on: 09/16/2019

Retail Sales Advisor
Description: Introduction Overview Are you passionate about pursuing a career with purpose where performance and resilience are rewarded with uncapped incentives Do you thrive in fast-paced, semi-autonomous roles (more...)
Company: Sunrun
Location: San Rafael
Posted on: 09/16/2019

Event Security
Description: OverviewWe are North America s leading security services provider with over 200,000 phenomenal employees. Allied Universal Event Services is nationally recognized as an industry leading crowd management, (more...)
Company: Allied Universal
Location: San Rafael
Posted on: 09/16/2019

Photographer - Graduation Events - Stockton, CA
Description: GradImages is currently searching for photographers to work with us during graduation events in Stockton, CA and around the surrounding area. Do you have photography experience using a DSLR camera Are (more...)
Company: Iconic Group
Location: Manteca
Posted on: 09/16/2019

Great Employed FP Opportunity in California's Central Valley! (Physici
Description: Foundation Model Medical Group seeks a Family Medicine physician due to continued growth and need for additional Primary Care Providers in Manteca California. Enjoy the benefits of employment and an outpatient (more...)
Company: Tenet Healthcare
Location: Manteca
Posted on: 09/16/2019

Truck Driver Class A CDL Recent Grads - Better Pay!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with a
Company: C.R. England
Location: San Rafael
Posted on: 09/16/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds