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JIRA Systems Engineer - CA Locals

Company: Xoriant Corporation
Location: Sunnyvale
Posted on: August 24, 2019

Job Description:

Responsibilities include: 3rd level support for user questions and requests for assistance with JIRA and Confluence Requests include access, permissions, answering how-to questions, setting up new teams, and how to write queries and dashboards. Management of team support ticket queue and SLA tracking Onboarding new teams: creating JIRA projects, Confluence spaces Creation and maintenance of how-to information for users Configuration of permissions, fields/workflows/screens, templates CSV Imports Mail handler requests Implement standards and best practices in JIRA/Confluence API Requests/Integrations Application testing of plugins and upgrades Coordination of UAT with users for plugins/upgrades Integrations with JIRA via Rest API or plugins Groovy Scripting / JIRA Automation Work with users to understand their requirements, find solutions with existing configurations/plugins and communicate the requirements to the JIRA Product Owner JIRA Administration Lead or assist on projects (integrations, automation, upgrades) Work with infrastructure teams to set up new environments and troubleshoot existing environments Java monitoring and troubleshooting Minimum Qualifications Bachelor s degree in Computer Science, Information Technology, or related field Additional Preferred Qualifications 5 years application and systems support experience in JIRA and Confluence JIRA, Confluence, from a user perspective, or other web applications with ability to learn our applications quickly Knowledge of software development lifecycle or agile product development Excellent communication skills (written and verbal) Basic SQL queries (Oracle or SQL Server) Working knowledge of Linux and Windows Ability to analyze and monitor application / server logs Shell scripting Understanding of Cloud and Infrastructure concepts - provided by Dice

Keywords: Xoriant Corporation, San Francisco , JIRA Systems Engineer - CA Locals, Other , Sunnyvale, California

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