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IT Support Specialist

Company: Stanford Hotels Corporation
Location: San Francisco
Posted on: August 17, 2019

Job Description:

The IT Support Specialist's role is to ensure business critical systems and business applications are properly maintained and meet the organization's needs. The ideal candidate will have 2-3 years of IT experience and be hungry to learn about hotel technologies! This position requires 50% travel so someone who is eager and excited to visit new cites will be a perfect fit. This position is based out of the Stanford Hotels Corporation headquarters in San Francisco, CA. Job Duties:Support a variety of systems such as Point of Sales and Business IntelligenceHandle support and service requests, assist with escalations and implement projects.Evaluate documented resolutions and analyze trends for ways to prevent future Problems.Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements.Assist in software and hardware roll-outs and communication to the end users.Travel as needed to multiple hotels within the US to implement projects for supported systems.Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner.Basic understanding of scripting/programming languages.Be part of an after hour on-call rotation with other team members for emergency and after hour incidents.Create and maintain documentation for supported systems. Documents will be for a variety of audiences including end users.Prioritize and schedule Service Requests, Incidents and Problems appropriately.Ensure all systems and business applications are running at their best to minimize downtime. Be proactive as much as possible and collect/interpret data to predict and prevent failures.Identify and learn appropriate software and hardware used and supported by the organization.Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Test fixes to ensure Problem has been adequately resolved.Perform post-resolution follow ups with stakeholders.Make training recommendations as necessary Job Requirements: College diploma or university degree in a technical field such as computer science and/or 2-3 years equivalent work experience.Certifications in Point of Sales, Microsoft, ITIL or CompTIA (Preferred, not required)Hospitality experience appreciatedUp-to-date knowledge of all relevant technologies including networking and client/server infrastructure and Point of Sales systems (Micros, Aloha or other)Knowledge of computer hardware, including upgrades, provisioning and imaging of new equipment, diagnostics, etc.Experience with client and server operating systems, including Windows 7, 8.1, 10, embedded and Server 2012.Basic understanding of RDBMS (Relational Database Management System) and ETL (Extract Transform Load) concepts.Basic understanding of commonly used interfaces to exchange information across separate components of computer systems.Working knowledge of a range of diagnostic utilities, including command line troubleshooting commands.Familiarity with the fundamental principles of ITILExceptional written and oral communication skills. Strong documentation skills. Fluent in English.Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.Ability to conduct research into a wide range of IT issues as required.Proven adaptability and flexibility, enthusiastic to new ideas and approaches.Ability to present ideas in user-friendly language.Up to 50% travelOn call as needed. The employer will consider qualified applicants with criminal histories in the manner required by the FCO.

Keywords: Stanford Hotels Corporation, San Francisco , IT Support Specialist, Other , San Francisco, California

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