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Operations Associate (Care Operations)

Company: Forward
Location: San Francisco
Posted on: July 15, 2019

Job Description:

Forward is redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. Were building out a world-class operations team and as an Operations Associate, youll have a foundational role in rebuilding our countrys most important and most broken industry from first principles.We were founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), Joshua Kushner (Oscar co-Founder) and Garrett Camp (Uber co-Founder).You can read our story here and some recent press USA Today, Forbes & TechCrunch.WHAT YOU'LL DO:

  • Team Onboarding and Improvement: Support and drive onboarding of our telemedicine team in a streamlined and efficient manner
  • Service Quality Assurance:Reinforce service delivery quality by driving the auditing of the work done by the telemedicine team
  • Service Management: Own team performance metrics and deliver constructive and actionable feedback to individuals on the telemedicine team
  • Care Delivery Experience: Executing and improving upon the processes, tools, and the overall telemedicine team experience that enable our ability to deliver excellent careWHO YOU ARE:
    • Responsible. You take ownership of your work, and you operate with a high level of confidentiality and attention to detail.
    • Empathetic and understanding. You are an advocate for the members healthcare and are passionate about providing top quality care
    • A clear communicator. You will be communicating with our members, our doctors, and other members of our care team. You can strike the right tone and deliver clear and effective communication
    • Scrappy. Everyone at Forward wears many hats, and this role is no exception. You'll be working across multiple teams and solving problems that you've never been exposed to before. You'll need to be adaptable and flexible in order to keep up.
    • Mission-driven. Our ultimate goal is to help others by bringing them access to better care. We want to bring people on board who share that passion and drive and are motivated to help us get there.
    • BA/BS requiredWhy join Forward?We dont want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. Youd be a major part of the story behind one of the most ambitious startup attempts of the past decade and youd work with a team of people who want to use their talents for good.We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Forward, San Francisco , Operations Associate (Care Operations), Other , San Francisco, California

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