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Senior Solutions Architect

Company: ePlus Technology Inc
Location: Milpitas
Posted on: July 15, 2019

Job Description:

*Applicants must be currently authorized to work in the United States on a full-time basis. At this time, ePlus will not sponsor applicants for work visas for this position. Job Description: Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturersmany of which look to us for their own technology infrastructure needskeep us immersed across the broad spectrum of the IT ecosystem. As a Senior Solutions Architect, you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients' needs and craft sustainable IT roadmaps to get them there. From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more. Job Responsibilities: - Provide technical expertise to sales teams and customers on designated solution focus area - Establish credibility and trusted advisor status with ePlus' sales team and customers - Conduct customer facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas - Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development - Complete and author technical sections for RFP/RFI/RFQ responses - Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution - Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs) - Develop and finalize solution proposal and/or presentation of recommended solutions - Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e. Cisco/Sourcefire, Lancope, Palo Alto, McAfee, Splunk, Imperva, Check Point, FireEye, Gigamon) - Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics - Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams - Assist sales team with mentoring of junior account managers as it relates to overall opportunity management and technical solution set - Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant - Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution - Assist in developing a get well plan, as appropriate - Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment - Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area - Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc. - Propose ideas and solutions to help improve functional areas - Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc. - Participate in weekly pre sales engineering conference calls - Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis - Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion - Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management - Mentor and instill software engineering best practices - Willingness to conduct technical training sessions to peers and end customers - Willingness to travel as needed (20% travel per month may occasionally be required) - Willingness to perform keyboard intensive work 90% of the time - Willingness to be on call, 7x24x365 (less pre-approved exceptions) and attend to technical issues outside of normal business hours Your Corporate Responsibilities: Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis. - Log all system and process changes in the change management application. - Ensure all application and access control changes are authorized by management - Ensure all application changes are thoroughly tested, including regression testing. - Ensure all application and business changes adhere to SOX Internal Control Directives (ICDs). - Handle confidential matters and information professionally. - Conduct business in a professional, competent, and ethical manner. - Adhere to corporate policies and procedures. Job Knowledge/Skills: - Expertise and understanding of full CI/CD framework - Passionate about highly distributed systems, and all things containerization - Experienced in automation and orchestration of Docker containers with Kubernetes - Design & implement new features for continuous build and deployment platform - Implement tools to automate deployment, monitoring & operations - Contribute to development infrastructure and processes, such as continuous integration, package management and automated deployment - Good exposure and ability to troubleshoot a problem end to end covering Web interface-APIs to Database levels - Experience with multiple CI/CD tools, Infrastructure as Code tools, Configuration tools, and containerization tools. Examples of tools: Jenkins, Bamboo, Ansible, Terraform, Chef, Puppet, Docker, Kubernetes, etc - Experience with multiple scripting languages, Ansible, Groovy, Ruby, Python Education and Experience: - B.S. or M.S. degree in Computer Science/Software Engineering - Experience with DevOps environment - Experience with asynchronous, event-oriented architectures preferred - Experience with distributed systems covering multiple data centers preferred - Experience working with micro services-based solutions - 8+ years of professional software development experience Greatly Preferred Experience: - 5+ years of experience in designing and implementing large scale platforms with high resiliency and reliability. - 3+ years of designing and building microservices architecture - AWS or Azure Certification is a plus Physical Requirements of Position: Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands, and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally. #LI-KB1

Keywords: ePlus Technology Inc, San Francisco , Senior Solutions Architect, Other , Milpitas, California

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