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Player Experience Representative

Company: Bandai Namco Entertainment America
Location: Santa Clara
Posted on: July 15, 2019

Job Description:

POSITION SUMMARYBandai Namco Entertainment America is committed to providing our players with exceptional service and memorable entertainment experiences. To help us achieve this, we are searching for a Player Experience Representative to provide support for players who require assistance in game and online. As a key support team member, you will answer submitted online tickets as well as proactively provide guidance via in-game chat. Additionally, this person will help find ways to proactively assist player concerns in-game and via social channels by playing and communicating alongside them. The ideal candidate will have knowledge and or passion for the game industry coupled with strong customer service skills. If you have a passion for games, love troubleshooting and are ready to begin a new adventure with a fun and progressive team, then we want to hear from you!ESSENTIAL DUTIES AND RESPONSIBILITIES



  • Exceptional Service Provide fast, high quality support for our players using our tools and process in a team environment. From tickets to chat.
  • Be the brand As the voice and link to our player base; your communication, service level and troubleshooting skills represent our company and associated IP's.
  • Voice of the player base - You'll know who players are, what they care about, and what issues are critical for us to focus on. You will report feedback to our team to help improve the user experience from every angle.
  • Cross functional collaboration Work cross functionally with all teams to stay up to date on new releases, patches and updates to help support the player base.
  • Be where the players are Become proactive in seeking out areas where our players communicate, chat, play and offer support whenever and wherever it's needed.
  • Personal ownership Be empowered to go above and beyond to make the players happy. Take pride in being a player advocate and evangelist for a player first mentality.
  • Confidentiality Maintain security and confidentiality of Bandai Namco Entertainment America's internal information and customer / account information.


    QUALIFICATIONS/REQUIREMENTS



    • 2+ yrs. experience in a service, retail or consumer facing role
    • Knowledge and passion for the video game industry and customer service
    • Strong written and oral communication skills as well as strong presentation skills
    • Strong team player who works with internal and external partners effectively
    • Typing speed of 50 wpm minimum
    • Knowledge of Zendesk is preferred
    • Knowledge of MMORPGs and GaaS (Games as a Service) is preferred

      Please apply directly through our career website: www.bandainamcoent.com/careersWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.About BANDAI NAMCO Entertainment America Inc. BANDAI NAMCO Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry's top video game franchises, including PAC-MAN--, TEKKEN--, SOULCALIBUR--, NARUTO, NARUTO SHIPPUDEN, Dragon Ball--, GALAGA--, RIDGE RACER-- and ACE COMBAT--. More information about the company and its products can be found at www.bandainamcoent.com or www.facebook.com/BandaiNamcoUS.

Keywords: Bandai Namco Entertainment America, San Francisco , Player Experience Representative, Other , Santa Clara, California

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