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EUC Lead

Company: Systel,Inc.
Location: Pleasanton
Posted on: July 15, 2019

Job Description:

Title EUC Lead Location Pleasanton, CA Full Time Position Responsibilities Manage 12 to 14 deskside technician spread across various sites within North America on a daily basis Must have experience in deploying new laptops and perform refresh activities Must have experience in VDI environment Desktop pool creation etc., Manage the back office ensuring that the new hire employees laptops are getting build and deployed to the end-users ensure all new laptops are being image with the current image and are ready for deployment with all the current Microsoft updates installed Experience in managing the conference room, Audio Video support and provide the video conference support to users as needed Experience in managing the VIP support Work with the packaging team to test new packages that are being deployed to the end-users when needed also update Management in weekly meeting on packages that are being deployed or tested Track and manage the Lenovo laptop repair excel spreadsheet on-line Manage ordering of computer parts for laptop repairs via Lenovo portal and return broken parts to Lenovo in a within 15 days of laptop repair. Assign laptop repairs to the Lenovo certified technicians Must be Lenovo Hardware repair certified Ensure the legal hold activities are carried out on time and processed within SLA Managed invoices for Lenovo user damage laptop with the client Manage the Legal Hold process to ensure monthly audit inventory reports are uploaded to SharePoint Work with the client for on demand request for changes to processes Attend daily meeting for on-going changes and providing update status to management Ensure technician meet the SLA and close their cases on time Ensure the KB articles are updated regularly Ensure CTS technician and Leads take their mandatory training as needed Provide new technician training when needed Must have excellent analytical and communication skills working with remote users, MSO 2010, 2013 and 2016. Some working knowledge of SAP, ADOBE, All Internet Browsers, add users and computer to AD groups, reset passwords, add computers to the domain Provide management with any personnel changes that may occur Must have a least 3 years asset management working with service-now to run asset management reports and reconcile for IT Finance and management. Manage current laptopsdesktops inventory Manage team Meeting bi-weekly to keep staff updated on current events Possess high customer mania attitude Flexible and willing to travel to different sites on a adhoc need basis

Keywords: Systel,Inc., San Francisco , EUC Lead, Other , Pleasanton, California

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